零代码落地！DeepSeek+ChatWiki，打造企业专属智能客服

Core Insights - The article highlights the challenges faced by customer service teams, including high workload and inefficiencies in handling inquiries [2] - It introduces DeepSeek and ChatWiki as a solution for building an efficient AI customer service system without the need for complex development [2] Group 1: AI Customer Service Solution - DeepSeek's strong semantic understanding captures customer intent accurately, while ChatWiki builds a private knowledge base using RAG technology, ensuring responses are both warm and professional [2] - The entire process is zero-code, allowing deployment within one day, significantly lowering technical barriers and time costs for businesses [2] Group 2: Integration and Setup - ChatWiki is compatible with over 20 mainstream AI models, enabling easy integration for businesses without requiring specialized developers [3] - The knowledge base can be built by uploading various document formats, with ChatWiki handling text cleaning and conversion automatically [4] Group 3: AI Bot Creation - After setting up the knowledge base, businesses can create a personalized AI bot by configuring its name and welcome message, linking it to the knowledge base for immediate deployment [6] - DeepSeek extracts relevant information from the knowledge base to provide coherent responses, improving the quality of customer interactions [6] Group 4: Multi-Channel Support - The AI bot can be integrated across multiple platforms, including H5 links, company websites, and messaging apps, ensuring a consistent service experience for customers [8] - An education platform reported a 100% response rate for nighttime inquiries and doubled conversion rates after integration, demonstrating the commercial value of the solution [8] Group 5: Role Management - ChatWiki offers detailed permission management, allowing administrators to assign roles and control access to knowledge base editing and bot configuration, enhancing data security and team collaboration [10] - This feature supports complex organizational structures while ensuring the safety of core business data [10]