三只松鼠花名引争议，坦诚也是企业“加分项”｜消费舆警指数

Core Viewpoint - The article discusses the recent controversy surrounding the employee nickname culture at Three Squirrels, highlighting the importance of consumer trust and brand management in response to public sentiment [1] Group 1: Incident Overview - A recent post by a netizen claimed that employees at Three Squirrels are required to adopt a nickname starting with "Squirrel" upon joining, which sparked widespread attention [1] - Three Squirrels clarified that the use of "Squirrel" nicknames is voluntary and not mandatory, emphasizing that employees can choose whether to adopt such names without facing negative consequences [2] Group 2: Company Response - The company adopted a candid approach in addressing the public's concerns, stating that the nickname culture is not enforced and that it reflects a fun and engaging corporate culture [3] - Three Squirrels' founder and CEO, Zhang Liaoyuan, expressed that any culture that employees enjoy and aligns with the company's values is beneficial [2][3] Group 3: Consumer Interaction - The company faced criticism when a consumer noted that the return label for a product was "Return Squirrel," which was perceived as having a negative connotation [2] - In response, Three Squirrels explained that the nickname is part of their internal culture and is not intended to offend consumers [2] Group 4: Public Relations Strategy - The company effectively communicated its internal culture by showcasing that even executives use similar nicknames, which helped alleviate public skepticism regarding employee consent [3] - By inviting consumers to engage with the brand and understand its culture, Three Squirrels transformed public scrutiny into an opportunity to explain and promote its brand values [4]