水滴保“三好服务”全面升级 AI数字员工帮帮入职“帮帮赔服务工作室”

Core Insights - The second "Gathering Strength, Achieving Common Good" Waterdrop Insurance Service Ecosystem Conference was successfully held, where the "Research Report on Innovative Insurance for People with Pre-existing Conditions (2025)" was released, highlighting the protection status and demand pain points of the pre-existing condition population in China [1][5][12] - Waterdrop Insurance, in collaboration with 18 insurance companies, established the "Inclusive Product Alliance" to focus on the insurance needs of specific groups such as those with pre-existing conditions, the elderly, and mothers and infants, aiming to promote inclusive insurance services through AI empowerment and product co-creation [1][18] Group 1: Conference Highlights - The conference featured notable figures from the insurance industry, including former officials from the China Insurance Regulatory Commission and representatives from various insurance companies and media [4] - The development of insurance for people with pre-existing conditions is seen as a key measure for expanding coverage and serving public welfare, aligning with national development goals [5][7] Group 2: Research Findings - The average annual medical expenditure for individuals with pre-existing conditions is approximately 87,000 yuan, which is 2.1 times the average disposable income of residents, indicating a significant protection gap [12] - Over 60% of severe disease patients incur out-of-pocket expenses exceeding 100,000 yuan, highlighting the urgent need for better insurance solutions [12] - Young adults are experiencing a rising prevalence of sub-health and chronic diseases, with rates twice that of the elderly, necessitating innovative insurance products [12] Group 3: Product and Service Innovations - Waterdrop Insurance has launched 214 innovative insurance products for people with pre-existing conditions, with 34 being first-of-their-kind in the country, and an average of 1.14 days to launch a new product [14] - The introduction of AI-driven services, such as the AI customer service "Bao Xiaohui," has significantly improved service efficiency, achieving a response time of 1.5 seconds and a 40-fold increase in service capacity [17] - The establishment of the "Inclusive Product Alliance" aims to create affordable and accessible insurance products for the public, with participation from 18 insurance companies [18]