Core Viewpoint - The company has acknowledged issues with the instrument panel decorative trim of the Blue Mountain model, which has been reported by some owners to have localized cracking due to improper installation, but it does not affect the functionality of the vehicle [1] Group 1: Issue Identification - The company has formed a special team to address the feedback regarding the localized cracking of the instrument panel decorative trim [1] - The cracking issue is attributed to stress concentration caused by improper installation during the assembly process [1] Group 2: Customer Service Response - The company has introduced a special service policy to resolve customer concerns, including a dedicated hotline for feedback and a commitment to respond promptly [1] - The manufacturer will provide free replacement of the affected part, along with door-to-door vehicle pickup and delivery service, and offers a lifetime warranty on this component [1] Group 3: Commitment to Customer Rights - The company emphasizes its commitment to customer-centric service, adhering to principles of transparency and factual accuracy [1] - The company strictly follows national automotive warranty regulations and the Blue Mountain's 5-year or 150,000-kilometer warranty policy to protect the legal rights of vehicle owners [1]
长城魏牌官方声明：蓝山车型仪表装饰板局部裂纹，不影响功能使用