美国银行郭琳:AI重塑支付业务 技术部署出发点是“以人为本”

Core Viewpoint - Artificial intelligence (AI) is reshaping the payment business by enhancing efficiency, security, and customer experience, with a human-centered approach as the foundation for technology deployment [1][4]. Group 1: Investment in Technology - The company invests $13 billion annually in technology, with approximately $4 billion allocated to emerging technologies like AI this year [1][6]. - AI applications have been implemented on a large scale across various domains, including AI agents, search summaries, content generation, and operational code generation [4][5]. Group 2: Trade Growth and Payment Requirements - The Asia-Pacific region has seen rapid trade growth, with nearly 60% of the region's exports going to other global markets, driven by Chinese enterprises expanding overseas and multinational companies entering China [2]. - There is an increasing demand for real-time control of fund flows, seamless cross-border payments, and flexible supply chain financing from Chinese companies going abroad [2][3]. Group 3: Solutions for Corporate Needs - The company has introduced a "Guaranteed Exchange Rate" solution to simplify foreign exchange risk management, allowing businesses to lock in exchange rates for up to one year [3]. - AI-driven tools like CashPro Forecasting help clients predict future cash positions, addressing challenges in cash flow management amid global market volatility [5]. Group 4: Future of Payment Industry - Innovation is expected to reshape the future landscape of global payments, with AI being a crucial engine for transformation [7]. - The company emphasizes the importance of scaling technology applications and enhancing customer experience through collaboration and innovation [7][8]. Group 5: Local Market Innovations - In China, the company has established a solid business foundation, offering integrated solutions that combine global and local elements [8]. - The introduction of the Corporate Payment Undertaking (CPU) model modernizes traditional supply chain finance, facilitating a paperless process and optimizing working capital for suppliers [8].