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Core Viewpoint - SF Express has voluntarily exited the return service market for Douyin e-commerce, indicating a strategic shift in its business operations [3][4]. Group 1: Business Changes - SF Express did not participate in the 2026 Douyin e-commerce return service, which is seen as a voluntary withdrawal from the market [3]. - The contract for SF Express's collaboration with Douyin for return services naturally expired, marking a normal business decision [3]. - Starting mid-December, Douyin began a large-scale re-tendering for return service suppliers, redistributing orders previously handled by SF Express to multiple logistics companies [4]. Group 2: Market Dynamics - The logistics companies now involved in Douyin's return services include JD Logistics, Zhongtong, Yuantong, Yunda, and the postal service, with JD Logistics positioned as the fallback service provider [4]. - The return rate for Douyin e-commerce is notably high, with industry data indicating that live e-commerce return rates range from 30% to 60%, and can reach up to 80% for certain categories during peak periods [9][10]. - The e-commerce return logistics market has seen significant growth, with the volume of return shipments increasing from 3.6 billion in 2019 to 8.2 billion in 2023, and projected to reach 20.9 billion by 2028 [11]. Group 3: Operational Challenges - The high return rates present logistical challenges, requiring service providers to maintain high responsiveness and flexibility, which can disrupt low-cost operational models [10]. - New logistics providers taking over Douyin's return services face significant challenges in meeting the high service standards required, particularly in non-core commercial areas and lower-tier markets [11]. - The transition to new logistics providers will test their capabilities in handling millions of return shipments daily, reshaping the market dynamics of e-commerce reverse logistics [12].