CEA(SH:600115) Zhong Guo Min Hang Wang·2026-01-05 05:34Core Insights - The article highlights the exceptional service provided by Eastern Airlines Northwest during extreme weather conditions, showcasing their commitment to passenger care and safety [1][9]. Group 1: Emergency Response - On December 31, 2025, a passenger on flight MU2302 experienced respiratory issues, prompting the crew to provide immediate oxygen support and coordinate a seamless transfer to medical care upon landing [3]. - On January 3, 2026, a first-class passenger on flight MU750 suffered from heart discomfort due to fatigue. The cabin crew activated an emergency response plan, providing oxygen and monitoring the passenger's condition, which led to significant improvement [5]. Group 2: Customer Experience During Delays - The heavy snowfall in Xi'an on December 31, 2025, caused delays for flight MU2154. The crew not only reassured passengers but also prepared festive treats to enhance the New Year experience, transforming a stressful situation into a memorable one [6]. - On January 1, 2026, flight MU2213 provided New Year cards to passengers, creating a joyful atmosphere as they welcomed the new year at high altitude [6]. Group 3: Positive Passenger Feedback - The crew's effective communication during delays on December 31, 2025, led to handwritten notes of appreciation from passengers, reflecting their gratitude for the service provided [7]. - On January 3, 2026, a passenger expressed their appreciation for the crew's service by presenting handwritten greeting cards, highlighting the positive impact of the airline's customer service [7][9]. Group 4: Commitment to Service Quality - Eastern Airlines Northwest aims to continue enhancing service quality by transforming each service experience into practical improvements, ensuring passenger safety and comfort on every journey [9].