中通优服“六优”底层逻辑：全生命周期赋能，价值跃迁引领

Core Insights - The bus industry is undergoing a transformation from traditional product competition to a focus on full lifecycle value, with after-market services becoming a key differentiator among companies [1][3] Group 1: Industry Trends - The introduction of the "Zhongtong Youfu U·Serve" service brand marks a significant shift towards a dual strategy of "product + service" in the bus industry, indicating a deep transition towards lifecycle value competition [3] - The ongoing "dual carbon" strategy and modernization of public transport systems are accelerating the demand for comprehensive lifecycle solutions rather than just repair services [4] Group 2: Challenges in After-Market Services - The traditional "fix it when it breaks" approach is a major barrier to high-quality development in the bus industry, leading to operational disruptions and revenue losses [6] - Current after-market services often fail to meet deeper user needs for residual value management and operational optimization, highlighting a gap in customized and proactive service offerings [6] Group 3: Zhongtong Youfu's Service Framework - Zhongtong Youfu's service model is built on a "Six Excellence" framework, which includes rapid response, efficiency, enjoyment, intelligence, resource selection, and ownership, creating a comprehensive service loop [8][10] - The "Youfu" service aims to enhance service speed and preventive measures, utilizing technology for real-time monitoring and predictive maintenance [8][10] Group 4: Ecosystem and Digital Transformation - The service strategy upgrade signifies that services are no longer just supplementary to product sales but are central to a company's competitive edge, setting a new benchmark for the bus industry [12] - Zhongtong Youfu leverages data-driven decision-making to optimize service delivery, moving away from reliance on experience to a model supported by operational data [14] - The initiative fosters a collaborative ecosystem among after-market service providers, promoting a unified standard and resource sharing to enhance service efficiency [14]