Core Viewpoint - Nestlé's CEO Philipp Navratil publicly apologized for a precautionary recall of infant formula due to a quality issue, emphasizing the company's commitment to food safety and consumer trust [1][2][4]. Group 1: Recall Details - The recall was initiated after identifying a quality concern at a factory in the Netherlands, affecting multiple brands including Beba, SMA, and others, with a total of 71 batches globally [2][8]. - The recall includes 30 batches from regular channels and 41 batches from cross-border e-commerce channels in China [8]. - The affected products represent less than 0.5% of the company's annual sales, indicating that the financial impact on the overall company is expected to be minimal [8]. Group 2: Response Measures - The company has taken immediate action by halting the distribution of all products containing the affected raw material and has coordinated with authorities for a voluntary recall across impacted European countries [6][7]. - Nestlé has enhanced customer service operations to address consumer inquiries and is working on supply chain adjustments to restore full product availability [2][8]. - A thorough investigation is being conducted in collaboration with the supplier to identify the root cause of the quality issue and prevent future occurrences [2][6].
雀巢全球CEO发布视频致歉:详解奶粉预防性召回始末,承诺透明迅速处理