C&D INTL GROUP(HK:01908) Bei Ke Cai Jing·2026-01-22 10:32Core Viewpoint - The company emphasizes a customer-centric delivery philosophy, ensuring high-quality property handovers through a rigorous "One House, Seven Inspections" process, which has resulted in a high satisfaction rate among homeowners [1][2][16]. Group 1: Delivery Process - The "One House, Seven Inspections" process includes multiple checks such as "Four Consistency Inspections," "Mid-term Risk Inspections," "Sample Acceptance," "Delivery Risk Inspections," "One House, One Inspection," "Acceptance Inspection," and "9A Delivery Check" [2][4]. - In the past year, the company successfully delivered homes to over 57,000 families across 44 cities, with 98% of projects completed ahead of schedule and a 95% satisfaction rate from homeowners [1][2]. Group 2: Quality Control - The "Four Consistency Inspections" ensure that all drawings, construction, marketing, and actual conditions align within 365 days of land acquisition [4]. - The "One House, One Inspection" process has expanded from 217 to 276 inspection items, covering five major categories, including functionality and aesthetics [4]. - The "9A Delivery Check" involves a third-party team conducting over a thousand inspections across nine aspects, ensuring compliance with promises and quality standards [6]. Group 3: Customer Engagement - The company has developed a "Customer Experience Team" to gather feedback and continuously update the "Customer Sensitivity Manual," which guides quality improvements and service enhancements [16]. - A 24/7 customer service hotline is available for homeowners, ensuring timely responses to issues, with a commitment to resolve problems on the same day [16][23]. Group 4: Community Building - The company aims to deliver not just homes but also a "beautiful life" by fostering community engagement through various activities and classes based on homeowner interests [18][22]. - In 2025, the company established over 1,230 community groups and conducted more than 4,200 community events, engaging over 110,000 participants [23].