Group 1 - The core issue reported by consumers is that the actual weight of snacks purchased at "Hao Xiang Lai" is less than the weight indicated by the store, leading to overcharging of approximately 6.41 yuan for 129 grams of snacks [2][3] - "Hao Xiang Lai" attributes the weight discrepancy to operational errors by new employees, but this explanation lacks credibility given that multiple products were affected [3][4] - The problem of inaccurate weight measurements is not isolated to "Hao Xiang Lai," as similar complaints have been reported at other snack brands, indicating a broader issue within the industry regarding weight measurement practices [4] Group 2 - The rapid expansion of "Hao Xiang Lai" has been accompanied by frequent reports of weight discrepancies, which directly harm consumer interests and undermine the brand's reputation [4][5] - The company is urged to implement a daily verification system for product measurements and improve employee training to prevent future occurrences of weight discrepancies [4] - Maintaining user reputation and product experience is crucial for the company's development, and issues like "short weight" can severely damage credibility [5]
零食品牌短斤少两，敢玩套路就别怕消费者较真｜新京报快评