Hainan Airlines Holding(SH:600221) Zhong Guo Min Hang Wang·2026-02-05 07:44Core Viewpoint - Hainan Airlines' Lanzhou branch has launched a "First Flight Care" service aimed at providing comprehensive support for first-time international travelers, enhancing their travel experience and confidence [1][9]. Group 1: Service Features - The service begins at the check-in stage, where ground staff proactively identify first-time travelers and provide detailed guidance on necessary documents and airport procedures [2][10]. - Travelers can request a dedicated one-on-one ground service by contacting Hainan Airlines a day in advance, ensuring personalized assistance throughout their journey [4][10]. - Staff accompany travelers through customs and security checks, addressing common concerns and ensuring a smooth process [5][10]. Group 2: In-Flight Support - Onboard, flight attendants continue to provide tailored support by explaining the use of in-flight facilities and offering tips for adjusting to time zone changes [7][10]. - Attendants also assist with filling out immigration cards and provide reminders about entry requirements for the destination country [7][9]. Group 3: Market Positioning - The Lanzhou branch emphasizes the importance of first-time travel experiences in shaping travelers' perceptions of international travel, aiming to create a warm and reassuring environment [9][10]. - By focusing on the specific needs of first-time international travelers, Hainan Airlines positions itself as a provider of not just safe flights but also comprehensive travel support [10].