总部回应一乐友孕婴童门店被指收钱不发货：原店长个人行为

Group 1 - The core issue involves a store in Chengdu, Sichuan, where parents reported that they were charged but did not receive goods, leading to allegations of fraud [1] - The company "Kid King" (孩子王) received multiple complaints from customers and promptly reported the incidents to the police [1] - The headquarters of "Kid King" stated that personal collection of payments is strictly prohibited, and the individual involved is currently under police investigation [1] Group 2 - Refunds will be processed within five working days after customers sign a confirmation form and submit proof [1] - One parent confirmed that they signed the confirmation form and were informed that the refund amount was accurate, with the refund expected within the specified timeframe [1]