Group 1 - The core issue involves a store under the "Lejoy" brand in Chengdu, Sichuan, which has been accused of collecting payments without delivering goods, leading to allegations of fraud by parents [1] - The headquarters of "Lejoy" has stated that they are organizing refunds and have reported the incident to the police after receiving multiple customer complaints [1] - The company emphasized that it strictly prohibits individual collection of payments and was unaware of the actions of the former store manager, who is currently under police investigation [1] Group 2 - Refunds will be processed within five working days after customers sign a confirmation form and submit proof of payment [1] - Customers have reported that they have signed the confirmation form and have been informed that the refund amount has been verified [1]
乐友孕婴童总部回应门店收钱不发货：原店长个人行为 正组织退款