Air China(SH:601111) Zhong Guo Min Hang Wang·2026-02-13 05:47Core Viewpoint - The CA838 flight from Milan to Wenzhou serves as a vital connection for overseas Chinese, particularly Wenzhou natives, during the 2026 Spring Festival, highlighting the importance of cultural and emotional ties in air travel [1][6]. Group 1: Flight Experience - The CA838 flight carried 227 passengers, with many expressing a sense of familiarity and comfort due to the use of the Wenzhou dialect by the crew, enhancing the travel experience [2]. - Passengers reported feeling at home on the flight, with one traveler noting the warmth and care provided by the crew, especially for elderly passengers [2]. Group 2: Services Offered - Air China has introduced services such as "Luggage Treasure" and luggage forwarding to accommodate the high volume of baggage typically carried by returning travelers [5]. - The airline has implemented a quick passage for children's luggage and offers to send luggage directly to passengers' homes, ensuring a smoother travel experience [5]. Group 3: Cultural Connection - Air China aims to transform the Spring Festival routes into bridges of cultural connection, embodying the service philosophy of "People's Aviation for the People" [6]. - The airline's focus on providing a warm and professional service reflects its commitment to making every traveler's return journey a pleasant experience [6].