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Customer Experience & Loyalty - Tesla transforms a negative collision experience into a positive brand loyalty opportunity [1] - Tesla provides a rental car at $45 per day, matching the insurance company's reimbursement limit, making it free for the customer [1] - The rental car includes complimentary FSD (Full Self-Driving) access, free Supercharger usage, and free toll fees [1] - Tesla offers 24-hour roadside assistance during the rental period [1] Competitive Advantage - Traditional car manufacturers struggle to replicate Tesla's customer-centric approach to handling collisions [1]