TENCENT(HK:00700) 腾讯研究院·2025-09-29 08:03Core Viewpoint - The report highlights the transformative shift of AI from being an "auxiliary tool" to becoming an "autonomous productivity" driver through the emergence of AI agents, which can independently understand goals, plan paths, and interact with both physical and digital worlds [4][6][20]. Group 1: Definition and Capabilities of AI Agents - AI agents are defined as digital employees capable of autonomous planning and execution, moving beyond simple task execution to complex decision-making and interaction [6][9]. - The core structure of AI agents consists of a "brain" for autonomous planning and "hands" for tool invocation, enabling them to complete tasks in a closed-loop manner [8][9]. Group 2: Application Scenarios of AI Agents - The report identifies a wide range of application scenarios for AI agents across various industries, including finance, retail, healthcare, education, manufacturing, transportation, and government [19]. - A "scene compass" is introduced to help enterprises assess the maturity of AI agent applications based on task complexity and autonomy, categorizing them into four quadrants: efficient assistants, execution experts, decision experts, and all-round experts [19]. Group 3: Challenges in Implementation - The report outlines six major challenges in the large-scale implementation of AI agents: high training costs, model hallucination and generalization issues, security and data governance, complex document understanding, and integration with business systems [19]. - Companies are encouraged to utilize the strategic framework provided by Tencent Cloud to build reliable AI agents that understand customers, make decisions, and execute tasks effectively [19]. Group 4: Case Studies and Practical Applications - The report includes several pioneering case studies demonstrating the successful integration of AI agents into business operations, such as: - Huazhu Group's 24/7 "all-round hotel butler" that can respond to guest requests and manage logistics autonomously [20]. - Juewei Food's AI marketing agent that significantly outperformed human teams in sales performance [20]. - The establishment of a digital counter by Handan's provident fund, which streamlined service processes and reduced processing time by over 80% [20]. - These examples illustrate how AI agents are creating value as efficient digital employees and business partners [20].