XIAOMI(HK:01810) 程序员的那些事·2025-10-03 23:52Core Viewpoint - The incident involving the Xiaomi SU7 vehicle, which reportedly drove away on its own, has sparked significant public discussion and scrutiny regarding the vehicle's safety and technology [1][2]. Incident Summary - On September 30, a Xiaomi SU7 owner in Weihai, Shandong, shared a video showing their car driving away unattended after being locked for six minutes [3]. - The owner contacted Xiaomi's customer service, which suggested that a possible accidental touch on the phone could have triggered the vehicle's movement. However, the owner disputed this explanation, asserting that they did not touch the phone and questioned how the car could have turned left without complex input [4]. Company Response - On October 3, Xiaomi issued a statement confirming that a special task force was established to investigate the incident. They collaborated with the user to verify data through authorized access to the vehicle's backend and mobile app logs [6]. - The investigation concluded that the vehicle's backend data matched the operation logs from the user's iPhone 15 Pro Max, indicating that a parking assist command was issued, which activated the vehicle's movement [6]. - Xiaomi acknowledged a mix-up in communication regarding the device model during customer service interactions, which led to misunderstandings. They apologized for the confusion and committed to improving their service processes [7]. User Feedback - The involved car owner publicly confirmed the accuracy of the information provided by Xiaomi and expressed gratitude for the company's professional handling of the situation [8]. - Online comments reflected mixed sentiments, with some users criticizing Xiaomi for potential oversight in understanding device logs and others defending the company's response [10].