事事有响应，件件有反馈！三一重卡直服模式让客户直呼“靠谱”

Core Viewpoint - The article emphasizes the rapid growth of sales in the new energy heavy truck market, highlighting the shift from policy-driven purchases to market-driven decisions, with a focus on operational reliability and value enhancement for users [1][4]. Group 1: Market Dynamics - New energy heavy truck sales are booming, with manufacturers competing to seize market opportunities [1]. - Users are increasingly choosing new energy trucks based on market behavior rather than just environmental policies [1][4]. - The operational cost of new energy heavy trucks is significantly lower, approximately one-third of traditional fuel trucks [6][8]. Group 2: Customer Experience - SANY Heavy Truck has been the sales champion for four consecutive years from 2021 to 2024, focusing on direct sales and services to ensure reliable vehicle operation [1]. - The "SANY Heavy Truck 2025 Service Journey" initiative aims to enhance customer service and operational value [1]. - Customers like Jiulitong Logistics have transitioned to new energy trucks due to changing environmental policies and have reported positive experiences with SANY's service model [4][6]. Group 3: Operational Efficiency - Jiulitong Logistics has increased its fleet of SANY electric heavy trucks from 30 to over 100 within a year, emphasizing the need to maximize the efficiency of electric vehicles [8]. - The company faces challenges in managing driver behavior and energy consumption, with some drivers still using habits from traditional fuel trucks [10][11]. - SANY's service team provides targeted training and support to optimize energy consumption and improve overall fleet management [13][15]. Group 4: Service Excellence - SANY's service team is proactive in addressing customer concerns, ensuring that vehicles are maintained without disrupting operations [15][18]. - The company has received high praise from clients for its responsive and effective service, with engineers dedicated to providing after-sales support [15][20]. - The long-term commitment to service excellence has helped SANY establish a strong reputation in the competitive new energy heavy truck market [20][22].