SANY(SH:600031) 第一商用车网·2025-10-31 07:05Core Viewpoint - The article highlights the effectiveness of SANY Heavy Truck's direct service model in enhancing operational efficiency for customers, particularly in the context of the growing demand for electric heavy trucks in the market [1][9][14]. Group 1: Company Overview - SANY Heavy Truck is recognized as a leading brand in the new energy heavy truck industry, with a focus on a straightforward direct service model and a strong service support team [1]. - The company has achieved a market penetration rate exceeding 70% in the Meizhou region for electric heavy trucks, indicating strong customer preference and satisfaction [6]. Group 2: Customer Experience - Xu Zhimin, General Manager of Guangdong Haolong Automobile Manufacturing Co., shared that his fleet currently operates 60 SANY electric heavy trucks, with plans to increase this number to 150 by the end of the year due to stricter environmental regulations [4][6]. - The direct service model of SANY allows for immediate communication between customers and service personnel, enhancing problem resolution efficiency and customer satisfaction [11][12]. Group 3: Service Model Advantages - SANY's direct service model eliminates intermediaries, allowing customers to communicate directly with on-site service engineers, which significantly improves service response times [11]. - The company provides a well-structured parts supply system, ensuring timely availability of components for various electric truck models, which is seen as a customer-centric approach [11][12]. Group 4: Market Trends - The article notes a significant trend towards electrification in the heavy truck market, with many transport companies transitioning from fuel-powered trucks to electric models, driven by environmental considerations [6][14]. - The competitive landscape in the heavy truck industry emphasizes the need for robust after-sales support, which SANY Heavy Truck effectively addresses through its direct service model [8].