SANY(SH:600031) 第一商用车网·2025-11-06 06:58Core Viewpoint - The article emphasizes the importance of service and vehicle performance in the competitive electric heavy truck market, highlighting SANY's unique direct service model that provides comprehensive support to customers throughout the vehicle's lifecycle [1][10]. Group 1: Customer Experience - The general manager of Zhiyue Freight Transport Company expressed high satisfaction with SANY's electric heavy trucks, noting their low failure rates and the company's dedicated service personnel ensuring operational reliability [1][4]. - Zhiyue Freight has transitioned from fuel trucks to electric trucks, primarily choosing SANY due to their previous positive experiences with the brand [3][4]. - The company currently operates 75 SANY electric heavy trucks, which were selected after a trial period that confirmed their performance in terms of power, range, energy consumption, and comfort [6][8]. Group 2: Direct Service Model - SANY's direct service model significantly reduces downtime for customers, with service personnel quickly addressing issues such as air conditioning failures or error codes, ensuring minimal disruption to operations [8][10]. - The company provides immediate training for drivers on energy-efficient driving techniques and timely maintenance reminders based on vehicle mileage, enhancing the overall user experience [10][11]. - SANY has established over 50 sales and service centers and 170 direct service stations nationwide, employing nearly 500 service personnel to ensure a service radius of less than 30 kilometers for regular maintenance [11].