无人驾驶，人类售后

Core Insights - The Robotaxi industry is facing operational challenges that highlight the need for human intervention despite advancements in automation, as seen in recent incidents involving Waymo and Tesla [5][12][13] Group 1: Waymo's Operational Challenges - Waymo's vehicles require passengers to manually close doors; if a door is not fully closed, the vehicle cannot operate, leading to operational delays during incidents like power outages [8][9] - To address this, Waymo has started outsourcing the task of closing doors to gig workers, paying between $20 to $24 per task through a towing service app [8][9] - The company is also exploring vehicle designs with automatic closing doors to mitigate this issue in the future, although current models still lack this feature [9][10] Group 2: Tesla's Cleaning Fee Implementation - Tesla has introduced a cleaning fee structure for its Robotaxi service, charging $50 for minor cleaning and up to $150 for severe contamination, such as vomiting or smoking [12][13] - This fee structure contrasts with Tesla's previous claims of fully autonomous and self-cleaning vehicles, indicating a reliance on human labor for maintenance and cleaning [12][13] - The introduction of cleaning fees aims to cover operational costs and encourage responsible passenger behavior [12][13] Group 3: Expansion and Market Position - Waymo is expanding its Robotaxi services into over 20 new markets, including London and Tokyo, and currently operates a fleet of over 2,500 vehicles in various U.S. cities [15][16] - Tesla is also scaling its Robotaxi operations, with plans to double its fleet in Austin and expand to more cities, while navigating complex regulatory environments [15][16] - The competition is intensifying as traditional ride-hailing platforms and new entrants like Lucid and Zoox are entering the Robotaxi space, each with unique operational strategies [16][17] Group 4: Operational Efficiency and Future Outlook - The operational efficiency of Robotaxi services is heavily influenced by factors such as vehicle cleanliness, charging, and maintenance, which can affect vehicle availability [13][17] - The industry is still in its early expansion phase, with many operational challenges remaining that may not have straightforward technological solutions [17]