裁到大动脉了，炒掉4000人换AI，CEO最后不得不求人回来

Core Viewpoint - Salesforce's CEO, Benioff, initially laid off 4,000 customer service engineers, reducing the team from 9,000 to 5,000, claiming that AI could handle 50% of the workload. However, the company is now facing challenges and is quietly rehiring those laid-off employees due to the overestimation of AI's capabilities in handling complex customer service tasks [3][12][15]. Group 1 - The initial layoffs were made under the belief that AI could effectively manage customer service roles, which require deep industry experience and understanding of client needs [8][10]. - Recent admissions from Salesforce executives indicate that they overestimated AI's ability to handle the complexities of customer service, leading to increased workloads for remaining employees who must correct AI's mistakes [12][14]. - The company is now shifting its AI strategy to re-employ those who were laid off, indicating a move away from AI dominance in customer service roles [15][16]. Group 2 - A report from Visier shows that 5.3% of laid-off employees across 142 global companies were eventually rehired, often with salary increases of 25% to 28% compared to a 4% increase for remaining employees [17][18]. - The trend of overconfidence in AI deployment followed by rapid retraction is not unique to Salesforce but is seen across the industry, although many companies are less public about it [19][20]. - Research indicates that only 4.5% of layoffs by 2025 will be genuinely due to AI replacing jobs, with many layoffs being misrepresented as AI-driven to appear innovative to investors [24][25].