Financial Data and Key Metrics Changes - Total revenue for Q4 was $177 million, near the midpoint of guidance, while service revenue totaled $171.6 million, also near the midpoint of guidance [29] - Year-over-year growth in service revenue, excluding Fuse customers, accelerated to 4.6% from 2.7% in Q3, marking the highest growth rate in 10 quarters [10] - For fiscal year 2025, service revenue excluding Fuse customers grew 2.8%, compared to 1.8% in fiscal year 2024 [10] - Gross margin for the quarter was 69%, at the low end of guidance, driven by a revenue mix with lower margin platform usage revenue growing to approximately 13.5% of total revenue [30] - Operating margin was 10%, at the high end of guidance, with stock-based compensation declining to 4.6% of total revenue, a multiyear low [31] Business Line Data and Key Metrics Changes - The number of customers with three or more products increased 13% year-over-year to over 700 customers, indicating successful cross-selling [11] - Sales of Microsoft Teams integration saw new license sales up 72% in Q4, with cumulative licenses sold growing 30% year-over-year to over 550,000 seats [12] - The transition from the legacy Fuse platform is on track, with remaining revenue from Fuse customers reduced to under 5% of service revenue, down from approximately 11% in Q4 2024 [29] Market Data and Key Metrics Changes - The company noted a shift in the economic picture due to recent tariff actions and global uncertainty, impacting sales cycles and spending [7] - The U.S. market experienced some chaos in March and April, with elongated deal cycles, while the rest of the world continued to perform steadily [44] Company Strategy and Development Direction - The company is focused on building a durable, cash-generative business that creates long-term value, emphasizing disciplined execution and platform innovation [7] - A massive transformation began in fiscal year 2023, with a clear plan to fix the financial model, invest in innovation, and improve customer experience outcomes [9] - The go-to-market model has been rebuilt around solution selling and partner enablement, with ongoing adjustments to improve performance [22] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's future, citing a solid foundation for growth and the expectation of high single-digit revenue growth and double-digit operating margins in the coming years [25] - The company anticipates that the headwinds from the Fuse platform will lessen significantly in fiscal year 2027, allowing for improved growth rates [25] - Management remains realistic about challenges ahead but sees signs of a tailwind, with growth accelerating in the core business [24] Other Important Information - The combined cash flow from operations for fiscal years 2024 and 2025 is the highest in the company's history, representing over half of its market capitalization [10] - The company has made significant progress in debt reduction, with over $209 million reduced since August 2022, enhancing financial flexibility [28] Q&A Session Summary Question: What are you hearing from your field reps regarding macro impacts? - Management noted elongated deal cycles and some shrinking depending on urgency, with a calmer environment in May compared to earlier months [42][43] Question: Can you clarify the status of your go-to-market changes? - The company is approximately 60-70% through the go-to-market rebuild, focusing on solution selling and fine-tuning processes [46] Question: What is the adjusted service revenue growth forecast for fiscal year 2026, excluding Fuse? - The company expects positive growth rates for fiscal year 2026, with the headwinds from Fuse expected to diminish [48][52] Question: What is driving the expected high single-digit growth by fiscal year 2028? - Growth is anticipated from increased multi-product customers, improved retention rates, and the rollout of new products [76][80] Question: How is the cash flow guidance for fiscal year 2026 structured? - The guidance reflects investments in growth, with a focus on maintaining stable net income despite some margin compression [60] Question: Why is the company winning in the CCaaS space? - The company offers a complete solution with best-in-breed technology from a single vendor, which is appealing to mid-market and enterprise customers [64][66]

Business Highlights - 8x8's Voice AI interactions increased nearly 75% from Q3 2025 [31] - The number of customers with 3 or more 8x8 products increased 13% from Q4 FY 2024 [31] - 8x8 announced Technology Partner EcoSystem partnerships with SpinSci Technologies [32] Financial Performance (Q4 2025) - Service Revenue reached $171.6 million [37, 41] - Total Revenue amounted to $177 million [37, 41] - Non-GAAP Operating Margin was 10% [37, 41] - Cash flow generated by operations was $6 million [37] - Cash, equivalents, and restricted cash at quarter-end totaled $89 million [37] Financial Performance (FY 2025) - Service Revenue was $692.9 million [40] - Total Revenue reached $715.1 million [40] - Non-GAAP Operating Margin was 11% [40] - Principal of term loan debt was reduced by $73 million [40] Guidance - Q1 2026 Service Revenue is projected to be between $170 million and $175 million [73] - Q1 2026 Total Revenue is expected to be between $175 million and $182 million [73] - FY 2026 Service Revenue is projected to be between $682 million and $702 million [74] - FY 2026 Total Revenue is expected to be between $702 million and $724 million [74]

Revenue Performance - Fourth quarter service revenue was $172 million, and total revenue was $177 million, reflecting a 2% decrease from the previous year[1]. - Fiscal year 2025 service revenue totaled $693 million, with total revenue at $715 million, down from $728.7 million in fiscal 2024[7]. - Total revenue for Q1 2025 was $177.043 million, a decrease of 1.9% from $179.413 million in Q1 2024[32]. - Service revenue for Q1 2025 was $171.588 million, down from $172.490 million in Q1 2024, reflecting a decline of 0.5%[32]. - Gross profit for Q1 2025 was $120.052 million, compared to $122.444 million in Q1 2024, indicating a decrease of 2.0%[32]. Profitability Metrics - GAAP operating income increased by 155% to $15.2 million compared to a loss of $27.6 million in fiscal 2024[7]. - Non-GAAP operating profit decreased by 17% to $78.4 million from $94.7 million in fiscal 2024[7]. - Non-GAAP operating profit for Q1 2025 was $419 thousand, compared to a loss of $14.219 million in Q1 2024[32]. - The net loss for the year ended March 31, 2025, was $27,212,000, an improvement from a net loss of $67,592,000 in 2024[37]. - GAAP net loss for the three months ended March 31, 2025, was $5,401,000, representing 3.1% of total revenue, compared to a loss of $23,591,000 (13.1%) for the same period in 2024[40]. Cash Flow and Liquidity - Cash flow from operations for fiscal year 2025 was $64 million, with $5.9 million in the fourth quarter[1][7]. - Cash and cash equivalents decreased to $88.050 million as of March 31, 2025, down from $116.262 million a year earlier[34]. - Net cash provided by operating activities for the year ended March 31, 2025, was $63,554,000, a decrease from $78,985,000 in 2024[37]. - Cash, cash equivalents, and restricted cash at the end of the year was $89,324,000, down from $116,723,000 at the beginning of the year[37]. Debt and Liabilities - The total principal amount of debt outstanding decreased to $353.9 million from $426.9 million at the end of fiscal 2024[10]. - Total liabilities decreased to $560.973 million as of March 31, 2025, down from $654.021 million a year earlier[34]. - The company incurred $273,000,000 in principal repayment on term loans during the year ended March 31, 2025[37]. Future Projections - The company expects first quarter fiscal 2026 service revenue to be between $170 million and $175 million, and total revenue between $175 million and $182 million[17]. - Non-GAAP net income per share for fiscal year 2026 is projected to be between $0.34 and $0.37, based on approximately 144 million shares[17]. Operational Developments - The company is focused on upgrading remaining customers on the Fuze service platform, expecting completion by the end of calendar year 2025[2]. - New AI-powered features have been introduced across the 8x8 Platform for CX to enhance customer engagement and operational efficiency[9][11]. Stock-Based Compensation and Expenses - Stock-based compensation expense for the year ended March 31, 2025, was $39,940,000, a decrease from $61,910,000 in 2024[37]. - Stock-based compensation expense for the three months ended March 31, 2025, was $8,615,000, down from $15,865,000 in the same period last year[40]. Comprehensive Loss - The company reported a comprehensive loss of $1.642 million for Q1 2025, compared to a comprehensive loss of $25.606 million in Q1 2024[32].

Core Insights - 8×8, Inc. is set to release its fourth-quarter earnings results on May 19, with analysts expecting earnings of 8 cents per share, unchanged from the previous year [1] - The projected quarterly revenue is $177.98 million, a decrease from $179.41 million a year earlier [1] - The company has recently expanded its market presence in Ireland through a partnership with CCMA Ireland [1] Analyst Ratings - Rosenblatt analyst Catherine Trebnick maintained a Buy rating but reduced the price target from $3.3 to $2.7 [7] - Wells Fargo analyst Michael Turrin maintained an Underweight rating and cut the price target from $2 to $1.5 [7] - Morgan Stanley analyst Meta Marshall also maintained an Underweight rating, lowering the price target from $2.6 to $1.9 [7] - Mizuho analyst Siti Panigrahi kept an Underperform rating and decreased the price target from $2.5 to $2 [7] - Barclays analyst Ryan Macwilliams maintained an Equal-Weight rating and raised the price target from $2.5 to $3 [7]