on 20-Feb-2026 20 February 2026 European Technology/Software AI disruption radar - Want to try it yourself? Richard Nguyen +33 1 42 13 54 22 richard.nguyen@bernsteinsg.com Mark L. Moerdler, Ph.D. +1 917 344 8506 mark.moerdler@bernsteinsg.com Derric Marcon +33 1 58 98 06 30 derric.marcon@bernsteinsg.com Specialist Sales Kiran Shah +44 20 3547 1533 kiran.shah@bernsteinsg.com This report includes minor clarifications following recent feedback from companies and investors. See the Disclosure Appendix of this re ...

Core Insights - The U.K. public sector is undergoing significant digital transformation, focusing on cloud adoption, cybersecurity, and AI integration to enhance service delivery and innovation [1][2][3] Digital Transformation and Budgeting - Public sector organizations in the U.K. are planning to increase their budgets for transformation through third-party services, driven by the government's digital roadmap [2][4] - There is a push for agile digital development while upgrading legacy systems, although digital maturity remains low due to skills shortages and outdated infrastructure [3][4] Service Delivery and User Experience - Government bodies are expanding user-centric online platforms and improving interoperability across departments to enhance transparency and service delivery [4] - The integration of AI and advanced analytics is aimed at streamlining operations and improving citizen experience [4][5] Cloud Migration and Security - Transitioning from legacy software to cloud services is crucial for increasing resilience and scalability in the public sector [5] - Public sector organizations are prioritizing cybersecurity due to a threefold increase in cyberattacks, focusing on risk management and continuous threat monitoring [6][7] Provider Evaluation and Leadership - The 2025 ISG Provider Lens report evaluates 36 providers across five quadrants, naming Capgemini and IBM as Leaders in five quadrants each [9][10] - NTT DATA and PwC are recognized as Leaders in four quadrants, while several other firms are acknowledged in varying capacities [10][11] Customer Experience Recognition - Capgemini is named the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores in ISG's Voice of the Customer survey [12]