Workflow
旅游市场监管
icon
Search documents
红叶节游客爆满
Hang Zhou Ri Bao· 2025-11-13 02:55
Core Viewpoint - The article highlights the proactive measures taken by the Lin'an District Market Supervision Bureau to ensure a well-ordered market during the peak tourist season of the Red Leaf Festival in Zhinan Village, Taihu Source Town, focusing on food safety and consumer rights protection [1] Group 1: Market Regulation and Safety Measures - The Lin'an District Market Supervision Bureau has planned ahead to conduct special inspections and provide guidance to local businesses such as farmhouses and mountain goods stores to ensure a positive experience for tourists [1] - Inspections focus on critical areas including kitchen hygiene, food storage, disinfection of dining utensils, and health certifications of staff, emphasizing the importance of detail in food safety [1] - The bureau mandates that food sources must be traceable, raw and cooked foods must be stored separately, and dining utensils must be strictly disinfected to ensure tourists can eat with peace of mind [1] Group 2: Consumer Protection - The local specialties such as dried bamboo shoots, mountain walnuts, and sweet potatoes are popular among tourists, prompting the need for thorough inspections to prevent fraud, such as selling inferior products or misrepresenting weights and prices [1] - During the Red Leaf Festival, dedicated personnel are assigned to handle consumer complaints swiftly and effectively, ensuring that tourists can enjoy their autumn trip with comfort and confidence [1]
守护住旅游市场的口碑
Jing Ji Ri Bao· 2025-10-21 21:59
Core Insights - The recent National Day and Mid-Autumn Festival holiday saw 888 million trips and over 809 billion yuan in tourism spending, highlighting the robust vitality of China's tourism market [1] - The State Council issued a notice to strengthen comprehensive regulation of the tourism market, emphasizing the need for a full-process regulatory framework to ensure healthy market development [1] Group 1 - The tourism market has experienced rapid growth but faces issues such as price discrimination through big data and forced shopping practices, which harm consumer rights and industry credibility [1] - The notice aims to enhance regulation by extending oversight across all service stages, establishing a comprehensive regulatory system that includes pre-approval, dynamic monitoring, and efficient dispute resolution [1][2] Group 2 - Clear delineation of responsibilities among 11 departments, including cultural tourism, public security, transportation, and market regulation, is essential for improving regulatory effectiveness [2] - The regulation is designed to promote a collaborative oversight framework, addressing issues like online price discrimination and ensuring safety in tourism-related transportation [2] - The goal is to balance market vitality with regulatory compliance, facilitating a transition from scale expansion to quality enhancement in the tourism sector [2]
文旅乱象调查:“阴阳合同” 坑游客 五星酒店变招待所!三招依法维权
Hua Xia Shi Bao· 2025-10-16 00:25
Core Points - The article highlights the prevalence of "yin-yang contracts" in the tourism industry, where actual travel experiences significantly deviate from what was promised in contracts, leading to widespread consumer dissatisfaction and calls for regulatory intervention [1][9][10] Group 1: Consumer Experiences - Tourists have reported being misled by travel agencies, with contracts promising "five-star" accommodations turning into stays at subpar lodgings, and additional fees being imposed for services that were supposed to be included [3][4] - Instances of tourists being coerced into signing additional contracts upon arrival, which included hidden clauses and disclaimers, have been documented, raising concerns about the legality and ethics of such practices [3][4][9] - Complaints have surged during peak travel periods, with a significant increase in reported issues related to "excessive charges," "false advertising," and "inaccessible customer service" [10] Group 2: Industry Practices - The article describes a troubling trend where some travel agencies engage in deceptive practices, such as using multiple contracts to obscure the true nature of the services provided, which complicates consumer recourse [9][11] - The competitive landscape has led to price wars among travel agencies, resulting in cost-cutting measures that often compromise service quality, with many agencies resorting to forced shopping and insurance purchases to recover losses [7][9] - The rise of unregulated online group tours, particularly through social media platforms, has exacerbated the issue, as many of these operators lack proper licensing and oversight [7][9] Group 3: Regulatory Response - In response to these issues, regulatory bodies are increasing monitoring and enforcement actions against travel agencies that engage in fraudulent practices, with a focus on ensuring compliance with tourism laws [11][16] - Legal experts emphasize the importance of contract validity and consumer rights, suggesting that many of the contracts signed by tourists may be unenforceable due to their deceptive nature [12][13] - The article concludes with a call for consumers to remain vigilant, choose reputable agencies, and understand their rights to seek legal recourse when faced with unfair practices [15][16]
旅游发展要打市场牌吃口碑饭
Jing Ji Ri Bao· 2025-10-09 22:40
Group 1 - The Ministry of Culture and Tourism has conducted multiple undercover investigations this year, revealing ongoing issues such as non-compliance in market order and safety production risks in tourist attractions and services [1] - Risks identified include equipment failures and inadequate facilities, as well as management issues where travel agencies and guides do not fulfill contractual obligations [1] - The tourism industry, characterized by "one industry thriving, hundreds prospering," is becoming a strategic pillar industry, facing new challenges in safety management due to increasing visitor numbers and diverse demands [1] Group 2 - There is a strong emphasis on problem-oriented approaches to address visitor complaints and demands, establishing a rapid response mechanism for complaint handling [2] - The industry is encouraged to innovate in market regulation, including the integration of "credit + culture tourism" to enhance credit evaluation and rights protection [2] - New regulatory mechanisms are being developed to accommodate emerging business models and products in the tourism sector, focusing on service guidance and support [2] Group 3 - Continuous improvement in service quality is essential for gaining a competitive edge, emphasizing the importance of deep cultural exploration rather than relying solely on short-term traffic [3] - The industry should focus on enhancing basic services, affordability, and the quality of cultural tourism products to ensure repeat visits from tourists [3] - Rooting tourism experiences in local cultural heritage is crucial for transforming popular attractions into sustainable long-term successes [3]
“双节”我在岗丨区市场监管局:多措并举保障旅游市场平稳有序
Sou Hu Cai Jing· 2025-10-04 10:15
Core Points - The article emphasizes the importance of creating a safe and harmonious tourism environment during the National Day holiday [1] - The district market supervision bureau has implemented multiple measures to ensure order in the tourism market during the holiday [1] Group 1 - Strengthened organizational leadership and conducted supervision checks before and during the holiday, ensuring responsibilities are firmly in place [3] - The bureau has assigned teams to monitor various tourist towns and attractions, focusing on price labeling, food safety, and the operation of special equipment [3] Group 2 - A special task force has been established to focus on special equipment in scenic areas, such as amusement facilities and cable cars, ensuring safety through rigorous checks [5] - The task force operates around the clock to oversee equipment inspections, personnel certification, daily maintenance, and emergency drills [5] Group 3 - The bureau is committed to maintaining safety standards and efficiently handling complaints, particularly in scenic areas and surrounding food establishments [6] - Increased frequency of food safety inspections is being conducted, focusing on various stages from procurement to sales [6] - The 12315 complaint hotline is being utilized to address consumer disputes promptly, enhancing visitor satisfaction [6]
我省部署国庆中秋假日旅游和文化市场综合监管工作
Hai Nan Ri Bao· 2025-09-22 23:32
Core Viewpoint - The meeting emphasizes the importance of comprehensive regulation of the tourism and cultural market during the National Day and Mid-Autumn Festival holidays, aiming to ensure safety and stimulate consumer activity in Hainan [2][3]. Group 1: Regulatory Measures - The meeting outlines the need for precise assessment of potential issues in the tourism market during the holidays, focusing on risks related to water sports, transportation safety, food safety, and service quality [3]. - It stresses the importance of proactive measures to prevent incidents, ensuring a safe and orderly tourism environment [2][3]. Group 2: Safety and Quality Control - There is a call for strict enforcement against illegal activities in the tourism market and a focus on improving service quality [3]. - The meeting highlights the necessity of managing tourist flow in scenic areas and ensuring safety at major events [3]. Group 3: Consumer Engagement - The meeting encourages innovative approaches to enhance tourism and cultural consumption, aiming to create a vibrant holiday atmosphere [3]. - It mentions the importance of a complaint compensation mechanism to protect consumer rights and boost confidence in the tourism sector [3]. Group 4: Responsibility and Coordination - The need for early planning and comprehensive coordination among various units is emphasized to ensure effective monitoring and response [3]. - Continuous vigilance and timely information reporting are highlighted as essential for maintaining a safe and prosperous tourism market [3].
阿力得尔市场监管所开展那达慕旅游沿线市场专项检查
Zhong Guo Shi Pin Wang· 2025-08-07 09:25
Core Viewpoint - The article highlights the proactive measures taken by the market supervision authority in the Keshan region to ensure a stable and safe tourism market during the 2025 Nadam Fair in the Xingan League [1][2] Group 1: Market Regulation Measures - The market supervision authority conducted a special inspection focusing on tourism consumption hotspots to strengthen safety measures [1] - Key areas of inspection included food safety, price regulation, special equipment safety, and measurement compliance [1] - Food safety checks involved verifying business qualifications, health certifications of staff, and compliance with food storage and sampling management [1] - Price regulation efforts targeted violations such as unclear pricing and lack of price tags in tourism-related businesses [1] - Inspections of special equipment ensured that operators had valid certifications and that safety management systems were in place [1] - Measurement compliance checks were conducted on electronic scales in markets and supermarkets to prevent discrepancies in weight [1] Group 2: Enforcement and Future Actions - A total of 12 law enforcement personnel were deployed, and 23 business entities were regulated during the inspections [2] - The market supervision authority plans to maintain heightened regulatory efforts and conduct regular inspections to ensure ongoing safety in the tourism market [2]
哈尔滨市市场监管局11项举措护航夏季旅游
Group 1 - The Harbin Market Supervision Administration has launched a "100-day action" to maintain order in the summer tourism market and protect consumer rights through 11 measures [1][2] - Emphasis on food safety in tourism areas, with increased supervision and inspections to ensure compliance with food safety standards [1] - Enhanced safety checks on special equipment related to summer tourism, including amusement facilities and elevators, with a focus on risk management and emergency preparedness [1] Group 2 - Strengthened quality supervision of popular summer tourism products, ensuring compliance with quality standards and cracking down on counterfeit goods [1][2] - Increased regulation of measurement tools used in trade, targeting electronic scales and taxi meters to prevent cheating [2] - Ongoing efforts to maintain price order in the tourism market, including price inspections and enforcement against price fraud [2] Group 3 - Enhanced monitoring of tourism advertisements to prevent false advertising and ensure compliance with legal standards [2][3] - Focus on combating unfair competition in key tourism areas, including legal actions against misleading practices [2] - Establishment of a 24-hour complaint hotline for tourists, ensuring quick resolution of issues and promoting consumer rights [2] Group 4 - Promotion of a tourism standard system, including the implementation of standardized practices and sharing of best practices from pilot units [3] - Increased regulation of online travel-related products, ensuring compliance with legal standards for contracts and sales [3] - Development of a "one-stop" market supervision service station to provide comprehensive support and oversight in key tourism areas [3]
文旅部:以“时时放心不下”的责任感加强旅游市场监管
Core Viewpoint - The Ministry of Culture and Tourism is enhancing collaboration with public security and market regulation departments to address forced shopping and other illegal activities in the tourism sector, aiming to create a safe and reliable travel environment for tourists [1][2]. Group 1: Strengthening Market Order - The Ministry will implement a year-long special rectification campaign targeting forced shopping and inducement consumption, which harm tourists' rights and disrupt market order [1]. - A "zero tolerance" policy will be maintained, focusing on key areas where tourism shopping activities are concentrated, such as travel agencies and shopping stores [1]. Group 2: Exposure of Dishonest Entities - The Ministry plans to release the first batch of typical dishonest behaviors in the tourism market, increasing exposure of severely dishonest entities to enhance social supervision [2]. - Tourists are encouraged to pay attention to the qualifications and credit information of tourism products to promote industry self-discipline [2]. Group 3: Improving Service Quality - The Ministry is revising the national standards for tourism scenic area quality classification to enhance service quality, focusing on convenience, safety, and comfort [2]. - A "strong foundation renewal action" will be implemented to guide scenic areas in improving management and enriching quality service offerings [2]. Group 4: Risk Awareness and Consumer Protection - The Ministry has developed a "Tourism Safety Practical Handbook" to help tourists enhance risk prevention awareness and improve their ability to respond to risks [3]. - A "Tourism Avoid Pitfalls Guide" has been created to inform tourists about common issues in tourism consumption and to raise awareness of potential traps [3]. Group 5: Commitment to Tourist Satisfaction - The Ministry emphasizes the importance of ensuring tourists' satisfaction and safety as a key objective, with ongoing efforts to improve service quality and market order [3]. - A call for rational consumption and civilized travel is made to foster a harmonious and orderly tourism environment [3].
【省文化和旅游厅】陕西多措并举提升暑期游客体验
Shan Xi Ri Bao· 2025-07-02 22:52
Group 1 - The core viewpoint of the articles emphasizes the initiatives taken by the Shaanxi Provincial Department of Culture and Tourism to enhance tourist experiences during the upcoming summer travel peak [1][2] - Shaanxi will implement a series of measures including product supply enhancement, warm service offerings, and safety guarantees to improve visitor satisfaction [1] - The province plans to promote various themed travel products such as "Historical Culture Exploration Tour" and "Red Memory Pursuit Tour" to cater to diverse tourist needs [1] Group 2 - In response to high temperatures, flood risks, and geological disaster threats during the summer, Shaanxi will strengthen early warning systems in collaboration with meteorological and emergency departments [2] - The province will enforce safety responsibilities among key enterprises like travel agencies and scenic spots, and enhance emergency response drills [2] - Shaanxi's tourist satisfaction rate increased by 2.1 percentage points in the first half of the year compared to the second half of 2024 [2]