顺应新模式新业态发展要求，加快建立完善新型市场监管机制。创新开展"信用+文旅"建设，健全完善 文旅市场信用评价、权益保护等制度，依法对符合条件的失信主体"应认定尽认定"，增强信用监管震慑 力。综合运用行政约谈、行政指导、游客满意度调查等手段，加强对旅行社经营和导游执业行为的事中 监管力度。针对演艺经济、剧本娱乐、文创游戏等新模式、新产品、新业态，推行包容审慎监管，重在 加强服务引导。 今年以来，文化和旅游部多次组织暗访工作，对以前发生问题的一些景点、项目、场所，以及接到的一 些举报投诉线索进行了暗访。结果显示，市场秩序不够规范、安全生产存在风险隐患等情况仍然存在。 有的是设施设备方面的风险，如设备损坏或者配备不足；有的是管理风险，如旅行社、导游未按合同约 定提供旅游服务等问题突出。 具有"一业兴、百业旺"特征的旅游业，正成为新兴的战略性支柱产业。随着游客数量的增加，游客的需 求也更趋多样性和个性化，高风险项目的增加和游客选择场景的多元化，为安全管理带来了新的挑战。 旅游经济打的是"市场牌"、吃的是"口碑饭"，要实现旅游业的高质量发展，必须强化旅游安全、规范旅 游市场秩序。 持续推进市场治理，全面优化营商环境。 ...

聚焦特种设备，成立专项专班。针对景区内大型游乐设施、客运索道等特种设备使用频率高、安全风险大的特点，成立景区特种设备专项工作专班，驻点 全天候保障，严格检查设备检验、人员持证、日常维护及应急演练情况，确保特种设备安全运行。 严守安全底线，高效处置投诉。以景区及周边餐饮单位、食品摊贩、特产商店为重点，加大食品安全监督检查力度和频次，严查进货查验、加工制作、储 存销售等环节。同时，畅通12315投诉举报渠道，及时处置各类消费纠纷，切实保护消费者合法权益，提升游客满意度。 为营造安全、放心、和谐的国庆假日旅游消费环境，区市场监管局周密安排，多举措保障节日期间旅游市场秩序。 强化组织领导，开展督导检查。节前及节日期间，区市场监管局包保各旅游乡镇，持续带队深入各景区、商业街区等，对商品明码标价、食品安全、特种 设备运行等情况进行实地督查，压紧压实各方责任，确保各项监管措施落实到位。 ...

海南日报海口9月22日讯(海南日报全媒体记者 刘晓惠)9月22日，我省召开2025年国庆中秋假日旅 游和文化市场综合监管会议，对双节期间安全生产和假日市场工作进行了安排部署，确保假日期间全省 旅游和文化市场安全、平稳、有序运行。 我省部署国庆中秋假日旅游和文化市场综合监管工作 筑牢安全防线 激发消费活力 会议指出，今年既是海南自由贸易港建设的关键之年，也是海南旅游业升级转型的关键期，扎实做 好旅游和文化市场监管工作，意义深远且责任重大。各有关单位必须始终保持高度警惕，坚持关口前 移、防患于未然，切实做到"心中有数、脑中有术"，全力打造安心、舒心、放心的海南旅游消费环境。 副省长谢京出席会议并讲话。 会议强调，各市县、各单位要精准研判形势，高度警惕国庆中秋假日旅游市场潜在问题，对于水上 运动、涉海涉空运动、旅游硬件设备、交通安全、野游点、食品安全、公共卫生、服务质量等风险点， 要提前研判，抓住重点；要周密部署任务，全面筑牢旅游市场安全与秩序防线，重拳打击旅游市场违法 违规行为，开展旅游服务质量攻坚任务，做好景区游客流量管控，做好重大活动现场安全管控；要创新 工作举措，激发旅游文化消费活力与潜力，优化假日旅游消费 ...

Core Viewpoint - The article highlights the proactive measures taken by the market supervision authority in the Keshan region to ensure a stable and safe tourism market during the 2025 Nadam Fair in the Xingan League [1][2] Group 1: Market Regulation Measures - The market supervision authority conducted a special inspection focusing on tourism consumption hotspots to strengthen safety measures [1] - Key areas of inspection included food safety, price regulation, special equipment safety, and measurement compliance [1] - Food safety checks involved verifying business qualifications, health certifications of staff, and compliance with food storage and sampling management [1] - Price regulation efforts targeted violations such as unclear pricing and lack of price tags in tourism-related businesses [1] - Inspections of special equipment ensured that operators had valid certifications and that safety management systems were in place [1] - Measurement compliance checks were conducted on electronic scales in markets and supermarkets to prevent discrepancies in weight [1] Group 2: Enforcement and Future Actions - A total of 12 law enforcement personnel were deployed, and 23 business entities were regulated during the inspections [2] - The market supervision authority plans to maintain heightened regulatory efforts and conduct regular inspections to ensure ongoing safety in the tourism market [2]

Group 1 - The Harbin Market Supervision Administration has launched a "100-day action" to maintain order in the summer tourism market and protect consumer rights through 11 measures [1][2] - Emphasis on food safety in tourism areas, with increased supervision and inspections to ensure compliance with food safety standards [1] - Enhanced safety checks on special equipment related to summer tourism, including amusement facilities and elevators, with a focus on risk management and emergency preparedness [1] Group 2 - Strengthened quality supervision of popular summer tourism products, ensuring compliance with quality standards and cracking down on counterfeit goods [1][2] - Increased regulation of measurement tools used in trade, targeting electronic scales and taxi meters to prevent cheating [2] - Ongoing efforts to maintain price order in the tourism market, including price inspections and enforcement against price fraud [2] Group 3 - Enhanced monitoring of tourism advertisements to prevent false advertising and ensure compliance with legal standards [2][3] - Focus on combating unfair competition in key tourism areas, including legal actions against misleading practices [2] - Establishment of a 24-hour complaint hotline for tourists, ensuring quick resolution of issues and promoting consumer rights [2] Group 4 - Promotion of a tourism standard system, including the implementation of standardized practices and sharing of best practices from pilot units [3] - Increased regulation of online travel-related products, ensuring compliance with legal standards for contracts and sales [3] - Development of a "one-stop" market supervision service station to provide comprehensive support and oversight in key tourism areas [3]

Core Viewpoint - The Ministry of Culture and Tourism is enhancing collaboration with public security and market regulation departments to address forced shopping and other illegal activities in the tourism sector, aiming to create a safe and reliable travel environment for tourists [1][2]. Group 1: Strengthening Market Order - The Ministry will implement a year-long special rectification campaign targeting forced shopping and inducement consumption, which harm tourists' rights and disrupt market order [1]. - A "zero tolerance" policy will be maintained, focusing on key areas where tourism shopping activities are concentrated, such as travel agencies and shopping stores [1]. Group 2: Exposure of Dishonest Entities - The Ministry plans to release the first batch of typical dishonest behaviors in the tourism market, increasing exposure of severely dishonest entities to enhance social supervision [2]. - Tourists are encouraged to pay attention to the qualifications and credit information of tourism products to promote industry self-discipline [2]. Group 3: Improving Service Quality - The Ministry is revising the national standards for tourism scenic area quality classification to enhance service quality, focusing on convenience, safety, and comfort [2]. - A "strong foundation renewal action" will be implemented to guide scenic areas in improving management and enriching quality service offerings [2]. Group 4: Risk Awareness and Consumer Protection - The Ministry has developed a "Tourism Safety Practical Handbook" to help tourists enhance risk prevention awareness and improve their ability to respond to risks [3]. - A "Tourism Avoid Pitfalls Guide" has been created to inform tourists about common issues in tourism consumption and to raise awareness of potential traps [3]. Group 5: Commitment to Tourist Satisfaction - The Ministry emphasizes the importance of ensuring tourists' satisfaction and safety as a key objective, with ongoing efforts to improve service quality and market order [3]. - A call for rational consumption and civilized travel is made to foster a harmonious and orderly tourism environment [3].

Group 1 - The core viewpoint of the articles emphasizes the initiatives taken by the Shaanxi Provincial Department of Culture and Tourism to enhance tourist experiences during the upcoming summer travel peak [1][2] - Shaanxi will implement a series of measures including product supply enhancement, warm service offerings, and safety guarantees to improve visitor satisfaction [1] - The province plans to promote various themed travel products such as "Historical Culture Exploration Tour" and "Red Memory Pursuit Tour" to cater to diverse tourist needs [1] Group 2 - In response to high temperatures, flood risks, and geological disaster threats during the summer, Shaanxi will strengthen early warning systems in collaboration with meteorological and emergency departments [2] - The province will enforce safety responsibilities among key enterprises like travel agencies and scenic spots, and enhance emergency response drills [2] - Shaanxi's tourist satisfaction rate increased by 2.1 percentage points in the first half of the year compared to the second half of 2024 [2]

Group 1 - The core viewpoint of the news is that the Beijing Pinggu District People's Court is addressing tourism-related disputes and risks, highlighting the need for improved regulatory measures and consumer awareness [1][2] - Since 2022, the Pinggu Court has adjudicated 79 tourism-related disputes, with approximately 65% being contract and quasi-contract cases, indicating a significant legal risk in service contract disputes [1] - The court has established a multi-party collaborative service guarantee mechanism with various departments to optimize the tourism development environment and reduce the occurrence of disputes [1] Group 2 - Major issues in the tourism industry include contract disputes due to lack of written agreements, false advertising, safety issues, and unclear pricing, which affect service quality [2] - There is a call for a multi-faceted regulatory system involving tourism authorities, consumer associations, and third-party platforms to enhance market transparency and fairness [2] - Operators are encouraged to improve contract management, service quality, transparent pricing, and complaint handling mechanisms, while consumers should enhance their awareness of rights and adopt rational consumption practices [2]

Core Viewpoint - The article discusses the enforcement actions taken by the Sanya Market Supervision Administration against a vendor for selling less fruit than advertised, highlighting the need for strict regulation and oversight in the tourism market to protect consumer rights and enhance the overall tourist experience [2][4]. Group 1: Incident Overview - On May 1, a consumer reported that they purchased nine kilograms of fruit but received only six kilograms, leading to an investigation by the Sanya authorities [2]. - The vendor was found guilty of the complaint, resulting in a fine of 50,000 yuan due to the serious nature of the offense, especially during a holiday period [2][4]. Group 2: Regulatory Framework - The penalties for such deceptive practices are outlined in the "Hainan Free Trade Port Anti-Consumer Fraud Regulations," which stipulate fines ranging from 2,000 to 500,000 yuan depending on the severity and social impact of the offense [3]. - The regulations emphasize the need for strict measures against businesses that engage in weight fraud, particularly during peak tourist seasons, to maintain the integrity of the tourism industry [3][4]. Group 3: Ongoing Challenges and Solutions - The article notes that while heavy penalties are imposed, there is a call for more consistent and proactive monitoring to prevent such incidents from occurring, rather than relying solely on punitive measures after the fact [2][4]. - The implementation of the "Market Measurement Supervision Management Measures" on March 1 aims to enhance regular oversight of market practices, with penalties for non-compliance reaching up to 100,000 yuan [4].

（供稿人：祖丽皮耶 夏清泉） 文旅部门着重对旅游相关经营单位的资质和服务规范进行了检查，确保其合法合规经营，为游客提供优 质服务；应急部门对各场所的应急预案制定与演练情况进行了督导，提升应对突发事件的能力；电力部 门则对用电设施设备进行了全面排查，保障经营场所用电安全。 通过此次多部门联合检查，进一步强化了各经营主体的责任意识，及时发现并整改了一批安全隐患和不 规范经营行为。接下来，裕民县将持续加大市场监管力度，建立健全长效监管机制，以更加饱满的热情 和扎实的工作，迎接八方游客，让游客在裕民县度过一个愉快、安心的旅程，为裕民县旅游产业的高质 量发展保驾护航。 随着旅游旺季的临近，塔城地区裕民县即将迎来大批游客。为切实保障游客的消费安全与权益，营造安 全有序的旅游市场环境，塔城地区裕民县市场监督管理局紧密结合"实干争先年"活动精神，在县级领导 的高度重视与指导下，由局长亲自带队，联合文旅、应急管理局、电力等多部门，于4月23日开展了针 对住宿、餐饮、商超等重点领域的联合检查行动。 此次检查覆盖了县城内多家主要酒店、餐馆以及大型商超。在住宿方面，重点检查了消防安全设施是否 完备有效，如消防器材配备、疏散通道畅通情 ...