Financial Data and Key Metrics Changes - The company's first quarter revenues were $696 million, down 5% year-over-year, and adjusted EBITDA was $58 million, down 18% year-over-year [4][5][15] - The decline in adjusted EBITDA was primarily due to intentional client exits and transformation-related investments [5][15] Business Line Data and Key Metrics Changes - In Branded Services, revenues were $257 million and adjusted EBITDA was $28 million, down 9% year-over-year [18] - Experiential Services generated $221 million in revenues and $12 million in adjusted EBITDA, down 12% year-over-year [19] - Retailer Services had revenues of $218 million and adjusted EBITDA of $18 million, down 3% and 7% year-over-year, respectively [19] Market Data and Key Metrics Changes - Consumer confidence declined, leading to lower consumer purchases and reevaluation of spending by clients [5][6] - Retailers experienced destocking trends, impacting overall order volumes [50][53] Company Strategy and Development Direction - The company is focused on modernizing its tech infrastructure and enhancing analytics capabilities to drive efficiency [11][12] - A task force has been mobilized to improve labor utilization and address staffing challenges [13][14] - The company is committed to being a cost-leading solutions partner to CPGs and retailers despite a softer growth environment [14] Management's Comments on Operating Environment and Future Outlook - Management acknowledged a challenging labor market affecting event staffing and project execution [7][10] - Despite near-term challenges, the company remains optimistic about future performance and has a robust new business pipeline [6][7] - The revenue and adjusted EBITDA outlook has been lowered to flat to down low single digits due to macroeconomic factors [15][16] Other Important Information - The company ended the quarter with $121 million in cash and a net leverage ratio of approximately 4.4x adjusted EBITDA [20][26] - The ERP implementation is expected to yield greater cash flow benefits as systems are better utilized [25][26] Q&A Session Summary Question: Any notable changes in the macro environment? - Management noted improvements in hiring rates and smoother staffing challenges in Q2 compared to Q1 [32][33] Question: Have labor costs increased due to staffing issues? - Management indicated that labor cost inflation is in line with the macro market, and staffing issues were more related to talent acquisition strategies [39][40] Question: What is the impact of staffing shortages on EBITDA? - The majority of the decline in EBITDA was attributed to staffing shortages [68] Question: Is destocking continuing into Q2? - Destocking improved as Q1 progressed, but data for April was not yet available to confirm if it had completely stopped [70] Question: Breakdown of consumer products versus food companies? - Approximately 70% of the portfolio is in food, with strong presence in personal care and household goods [73]

Financial Data and Key Metrics Changes - The company reported net sales growth of 8.7% in Q4 2024, with organic constant currency net sales growing 9%, slightly ahead of expectations [23] - Adjusted gross margin increased by 60 basis points in Q4, reflecting stronger pricing and productivity gains [26] - Adjusted earnings per share for Q4 were $2.69, supported by robust net sales growth and effective cost management [28] Business Line Data and Key Metrics Changes - North America Confectionery segment saw an organic constant currency net sales increase of 5.9%, driven by approximately four points of price realization [24] - North America Salty Snacks segment experienced a significant increase of 35.9% in net sales, aided by inventory adjustments and strong performance from Skinny Pop and Dots pretzels [25] - Retail sales in North American salty snacks accelerated to 7.1% in Q4, with Skinny Pop and Dots pretzels contributing to growth [13] Market Data and Key Metrics Changes - The U.S. Candy, mint, and gum retail sales increased by 2% in Q4, indicating seasonal strength and growth in everyday business [7] - International segment achieved double-digit constant currency organic sales growth in Mexico and EMEA, with high single-digit growth in India [14] - Cocoa market remains volatile, with high prices expected to pressure earnings in 2025, although supply fundamentals indicate a slight surplus [16][31] Company Strategy and Development Direction - The company is focused on driving top-line growth and share momentum while executing transformation and efficiency programs [6] - Plans for 2025 include a strong year of innovation and media investment across the confection business [11] - The company aims to improve its cost structure by nearly $900 million between 2023 and 2026 while investing in capabilities and technology [20] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the pressure from rising cocoa prices but emphasized a commitment to long-term growth and efficiency [18] - The company expects net sales growth of at least 2% for the full year 2025, driven primarily by price realization [15] - Management expressed confidence in navigating short-term market challenges while focusing on long-term growth strategies [37] Other Important Information - The AAA program delivered $143 million in net savings in 2024, exceeding the target, with an increased savings target of $350 million for 2025 [27] - The company plans to maintain its dividend and prioritize share buybacks, projecting a decline in shares outstanding by approximately 50 basis points for the year [36] Q&A Session Summary Question: What are the expectations for cocoa prices in 2025? - Management indicated that cocoa prices are expected to remain high, impacting earnings, but they have good visibility into costs and supply [31] Question: How does the company plan to address competitive pressures in international markets? - The company expects continued expansion driven by household penetration, distribution, and innovation momentum despite competitive pressures [14] Question: What are the key growth drivers for the North America Salty Snacks segment? - Growth is expected to be driven by increased distribution, merchandising, media, and innovation, with solid mid-single-digit growth anticipated [25]