Business Growth & Strategy - The company initially faced challenges due to its young age and lack of experience in the customs brokerage industry [1][2] - The company differentiated itself by embracing technology and innovation, developing its own software at a time when competitors were more traditional [7][8] - The company made a strategic decision to uphold values and resist corruption, even when it led to initial business decline [11][12][13] - The company invested in employee training and development by creating a customs school to improve service quality and address a shortage of qualified personnel [18][19] - The company expanded into a new 20,000 square meter office space with 10,000 square meters of construction, incurring debt just before the pandemic [21] Overcoming Challenges & Crisis Management - The company faced extortion from a new government administration demanding payments for continued operation [10][11] - The company navigated the pandemic by leveraging its reputation and values to secure financing and resources when traditional channels were unavailable [23][24] - The company experienced a period of feeling unable to advance, requiring further education in business administration to overcome [4][5] Values & Reputation - The company's commitment to values and honesty led to increased business after a period of customs modernization [16][17][18] - The company's reputation built on values and honesty allowed it to secure 25 cars without upfront payment during the pandemic [24]

[Música] Buenas noches, ¿cómo están? Bueno, ¿saben cuánto tiempo me tomó llegar a este resultado? 20 años de mi carrera deportiva. Estuve en el bicicloss 30 años. ¿Por qué menciono esto siempre de entrada? Porque todo el mundo cree que los resultados llegan de un día para otro, que es para mañana, que ya lo quiero ya. Los resultados toman tiempo. Si me hubieran dicho, "Kendo, usted en 20 años va a ser medallista olímpico, ¿cómo vamos a entrenar. " Yo le digo, "No, muchas gracias, yo paso. " ¿Qué hicimos nos ...