Core Viewpoint - The issue revolves around a consumer's complaint regarding the non-refund policy of a ticketing platform, Damai, after the consumer's grandmother passed away, raising questions about the fairness of such policies in light of unforeseen circumstances [1][3]. Group 1: Consumer Complaint - A consumer named Mr. Bai purchased tickets for a concert but sought a refund after his grandmother's death, providing necessary documentation as requested by Damai's customer service [1]. - Damai refused the refund, citing the ticket's non-refundable nature and the absence of a legal basis under consumer protection laws [3]. Group 2: Legal Perspective - Legal experts describe Damai's non-refund policy as a "霸王条款" (unfair clause), suggesting that such terms may be deemed invalid if they unreasonably limit consumer rights without adequate notice [4]. - The legal framework indicates that if a platform's terms excessively limit consumer rights and fail to provide reasonable notice, consumers may challenge the validity of those terms [4].