Core Insights - The entertainment ticketing market in China is experiencing significant growth, but secondary ticketing platforms are facing criticism for irregular practices such as high ticket prices and difficulties in refunds [1][2] - The current market structure consists of primary ticketing agencies as the main players, supplemented by secondary platforms that facilitate transactions and charge commissions [1] - Consumers often resort to secondary platforms when primary tickets are sold out, accepting a premium but facing issues with service quality and consumer rights [1] Group 1 - The secondary ticketing platforms must respect contractual obligations and operate with integrity, including disclosing ticket source channels and pricing rationale [2] - Improvements in real-time ticket information systems and the establishment of reasonable refund policies are essential for the development of secondary platforms [2] - A shift from extensive growth to refined services and standardized operations is necessary for secondary ticketing platforms to thrive and support cultural consumption [2] Group 2 - The complexity of complaints and consumer rights protection is heightened due to the geographical dispersion of secondary platforms, merchants, and consumers [2] - A more detailed regulatory framework and a unified ticketing supervision platform are needed to enhance the ticketing market ecosystem through interdepartmental data sharing and joint enforcement [2]