（来源：劳动午报） 转自：劳动午报 业务过硬，做旅客的"全能守护者"；温情守护，做旅途中的"贴心摆渡人"；创新服务，做机制升级 的"先锋开拓者"。中国铁路北京局集团有限公司北京站京铁爱心服务组第三任班组长杜京林，扎根铁路 客运服务一线，用多年的坚守诠释"人民铁路为人民"的初心。 做旅客的"全能守护者" 随着北京广播电视台"北京榜样2025大型主题活动"近期播出杜京林的事迹，这位坚守铁路服务一线的客 运员走进了更多大众的视野。"我所在的北京站京铁爱心服务组，前身是2010年以我师傅李素萍的名字 命名的'素萍服务组'。我们班组日常主要服务京津冀、东北方向等进京看病、行动不便和出行困难的旅 客，为他们提供接出站、送上车服务。'北京站地位重要、工作光荣'是周恩来总理的殷殷嘱托。从我 2010年入职时起，这份责任和使命就深深地烙印在了心里。"杜京林说，作为一名党员班组长，她始终 带领班组践行"让旅客满意"的服务承诺，创新提炼"五心服务法"。 为提供"全方位、一站式"服务，杜京林几乎把所有休息时间都用来钻研业务。她熟记上千趟列车时刻， 能默画铁路接算站（由铁路部门规定的、用于接续计算车站间运价里程的特定车站）示意图；自学 ...

Core Viewpoint - The article highlights the dedication and innovative service approach of Du Jinglin, a railway service worker at Beijing Station, emphasizing her commitment to enhancing passenger experience through personalized and attentive service [1][2]. Group 1: Service Philosophy and Achievements - Du Jinglin has developed a service philosophy centered on understanding passenger needs, which has led to her recognition as a model employee, receiving multiple awards such as "National Good Youth" and "Beijing Labor Model" [1]. - She has implemented the "Five Heart Service Method," which focuses on love, patience, attention, care, and warmth, significantly improving service quality and passenger satisfaction [2]. Group 2: Training and Team Development - Du has conducted over 20 training sessions to share her expertise with her team, transforming their performance from individual excellence to overall team improvement [1]. - She has created a "Key Passenger Information Database" to facilitate information sharing among various train stations, enhancing service coordination and efficiency [2]. Group 3: Emergency Response and Personalized Services - Du has demonstrated exceptional emergency response skills, such as assisting a patient in critical condition and providing support to a pregnant woman during a medical emergency [2]. - She has introduced personalized services tailored to different passenger groups, including business travelers and students, which has greatly enhanced the travel experience [2].