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贾乃亮方发声明否认卖假货:产品由官方旗舰店发货!MCN机构、品牌方等多方回应
Mei Ri Jing Ji Xin Wen· 2025-11-19 06:38
Core Viewpoint - Recent allegations have emerged regarding counterfeit Guerlain cosmetics purchased during a live stream hosted by celebrity 贾乃亮, raising significant consumer concerns and prompting investigations into the authenticity of the products sold [1][4][6]. Group 1: Consumer Complaints - A consumer reported purchasing Guerlain products worth over 7000 yuan, including the Guerlain Golden Recovery Honey priced at 1540 yuan, from 贾乃亮's live stream on October 16, only to find discrepancies in packaging and product quality [1]. - The consumer experienced adverse reactions after using the product and subsequently had it tested by a third-party agency, which concluded that the product was counterfeit based on various packaging and structural comparisons [1][4]. Group 2: Official Responses - 贾乃亮's management team stated that all products sold during the live stream were sourced from the official Guerlain flagship store, confirming that the logistics were handled by the brand's official channels to ensure authenticity [6][9]. - The management emphasized that claims of 贾乃亮 selling counterfeit products were unfounded and indicated intentions to pursue legal action against those spreading false information [6][9]. Group 3: Brand Assurance - Guerlain's official response confirmed that the products sold during the live stream were indeed from their official warehouse and that the flagship store on Douyin is a legitimate sales channel [14][15]. - The brand has committed to addressing consumer concerns by inviting affected customers to return products for further investigation and ensuring a satisfactory resolution to any issues raised [14][15].