整治证券投顾维权乱象，上海警方出手了。 8月1日，上海市公安局经侦总队披露，在湖北等地警方协助下，联合上海嘉定公安分局成功侦破一起敲诈勒索 证券投资咨询公司案件，抓获6名犯罪嫌疑人，查证非法获利600余万元。 据悉，上海一证券投资咨询公司收到大量客户"异常投诉"，接到报案后，警方全面调取了相关资料并开展走访 调查，发现了这些恶意投诉背后疑似有团伙代为操作。 此前， 证券时报·券商中国 对证券投顾维权乱象进行了专题报道（ 证券投顾退款大增！揭秘恶意"代理维权"黑 灰产 ），近年来资本市场反复活跃，A股新开户数持续走高，给证券投顾行业带来大量客户和业绩增量，同 时，打着"代理维权"旗号的机构也如影随形，而根治维权乱象需要投顾机构自身和外界力量综合发力。 上海警方破获投顾维权乱象最新案例 警方详解非法维权手法 8月1日，上海公安局经侦总队公布一个证券投顾领域疑似团伙操作的最新案例。 具体而言，今年5月，上海市一证券投资咨询公司向上海嘉定警方报案称，近期集中收到了大量客户的"异常投 诉"，这些客户均声称该司在提供证券投资咨询服务期间存在"暗示预估收益、确保投资风险"等违规行为而要 求退还服务费用。 但经过该公司内部核 ...

Core Insights - The securities investment consulting industry is facing a significant increase in refund requests and customer complaints, driven by malicious "proxy rights protection" activities that harm the reputation of consulting firms [1][2][3] Refund and Complaint Trends - Refund amounts in the securities consulting industry reached 1.348 billion yuan in 2021, 2.328 billion yuan in 2022, and 2.445 billion yuan in 2023, with a continuing upward trend into 2024 [1] - The number of complaints to the Shanghai Securities Regulatory Bureau increased from 88 in 2022 to 821 in 2024, marking an 833% rise [1] - The refund rate for leading consulting firm Jiufang Zhitu reached 30.3% and 31% for its flagship and Qilong series, respectively, due to the rise in malicious proxy rights protection activities [3] Proxy Rights Protection Activities - Many clients report receiving similar messages or calls from proxy rights protection agencies, often using scripted language to demand refunds based on fabricated claims of being defrauded [2] - Proxy rights protection agencies typically charge around 30% of the recovered amount as service fees, often misleading investors about their qualifications and the legitimacy of their services [4][5] Industry Impact and Challenges - The investment consulting industry is experiencing operational imbalances, with revenue growth at 28% contrasted by an 81% increase in refund amounts and a 290% rise in complaint volumes [3] - The rise of proxy rights protection has created a "black and gray" industrial chain that affects not only consulting firms but also banks, insurance companies, and other financial service providers [6] Recommendations for Governance - Experts suggest a comprehensive governance system to combat the proxy rights protection issue, including enhancing investor education, tightening market entry standards for proxy rights organizations, and improving the response mechanisms of financial institutions [7]

Core Viewpoint - The securities investment consulting industry is experiencing a significant increase in refund rates and customer complaints, despite benefiting from a recovering capital market. This trend poses challenges to the industry's growth and profitability [1][4]. Group 1: Industry Performance and Challenges - The securities investment consulting industry has seen revenue growth, with reported revenues of 124.93 billion, 141.07 billion, and 160.37 billion yuan for 2021, 2022, and 2023 respectively, reflecting a 28.4% increase from 2021 to 2023 [4]. - Refund amounts in the industry have escalated, reaching 13.48 billion, 23.28 billion, and 24.45 billion yuan for the years 2021, 2022, and 2023, with a notable 81.4% increase in refunds from 2021 to 2023 [4]. - Customer complaints have surged dramatically, with totals of 6,030, 15,821, and 23,531 complaints for the years 2021, 2022, and 2023, marking a 290.2% increase in complaints from 2021 to 2023 [4]. Group 2: Factors Contributing to Refunds - The rise in refunds is partly attributed to the emergence of "proxy rights protection" agencies that exploit customer grievances for profit, often using deceptive practices to encourage complaints against consulting firms [2][8]. - The operational costs of consulting firms, including human resources and promotional expenses, account for 30% of their costs, leading to potential losses if refund rates exceed this threshold [3]. - The increase in customer complaints and refunds is exacerbated by the actions of these proxy agencies, which often fabricate reasons for complaints and pressure firms into refunds [8][10]. Group 3: Regulatory Response and Industry Dynamics - Regulatory bodies have recognized the growing issue of proxy rights protection and have initiated actions to combat these practices, including a six-month crackdown on financial "black and gray" industries [14]. - The financial regulatory authorities have issued warnings to consumers about the risks associated with proxy rights protection, urging them to use legitimate channels for grievances [14]. - The influx of new investors in the capital market has led to increased activity in the securities consulting industry, but this has also provided opportunities for proxy agencies to thrive [8][9].