Group 1 - The core idea of the event is to enhance customer experience by integrating traditional culture with modern life through a hands-on exploration of herbal medicine and art [1][2][3] - The event featured over twenty types of natural herbs, with professional herbal artists explaining their characteristics and health benefits, making ancient knowledge accessible and engaging for customers [1][2] - Customers participated in creative activities using techniques like "herb collage," "plant dyeing," and "herb powder painting," allowing them to express their creativity while learning about the significance of traditional herbs [2] Group 2 - The company emphasizes a customer-centric approach, aiming to provide value-added services that resonate with clients' lives, particularly in health management and traditional culture [3] - Future initiatives will focus on deepening the integration of warm and meaningful services into customer experiences, ensuring that every interaction is memorable [3]