8月22日，东方甄选（1797.HK）公布 2024年6月1日至2025年5月31日的2025财年综合业绩。 2025财年，东方甄选持续经营业务（自营产品及直播电商业务）的总营收为44亿元。持续经营业务净溢 利，从2025财年上半年的净亏损9650万元，实现扭亏为盈，2025财年净溢利为620万元。若剔除出售与 辉同行的财务影响，2025财年持续经营业务净溢利为1.354亿元，同比增加30%。持续经营业务的综合 毛利率由2024财年的25.9%提升至2025财年的32%，主要由于自营产品及直播电商业务健康发展。 东方甄选行政总裁俞敏洪表示："2025财年我们所经历的挑战，进一步巩固和强化了东方甄选的核心商 业模式。我们以挑选优质产品的直播平台为中心，并以自营产品作为长期定位，进行了全面的布局。 对于食品安全保障，我们深感责任重大，并始终将产品质量视为东方甄选的生命线。我们将继续坚持高 标准的选品原则，致力于解决产品痛点，特别是在关乎民生的基础品类上做出亮点。相信通过不懈努 力，东方甄选将成为质量的代名词，持续助力行业的健康发展。 与此同时，我们在东方甄选App和会员体系上的布局进展飞速，东方甄选App付费会员 ...

Core Viewpoint - The company emphasizes a customer-centric approach by providing door-to-door financial services, particularly for vulnerable groups such as the elderly and disabled, enhancing accessibility and convenience in financial transactions [1][2]. Group 1: Service Initiatives - The bank's staff proactively reach out to elderly customers, offering to assist with social security card applications at their homes, demonstrating a commitment to personalized service [1]. - The bank has implemented a "green channel" and home service initiatives to address the challenges faced by special groups in accessing financial services [1]. Group 2: Customer Experience - Customers express appreciation for the convenience of home services, highlighting the positive impact on their experience and the emotional connection fostered by the bank's efforts [1]. - The bank's actions reflect a broader commitment to extending quality financial services beyond traditional branch locations, ensuring that assistance reaches those in need [2]. Group 3: Future Commitment - The bank plans to continue its mission of providing thoughtful services, aiming to reach more customers and enhance their experience with accessible financial care [2].

Core Points - The article highlights the exemplary customer service provided by the CCB Zibo Nanjing Road branch, showcasing their commitment to a customer-centric approach [1][2] - The branch's staff demonstrated quick decision-making and empathy by offering home service to an elderly customer in need, reflecting the bank's dedication to addressing special customer needs [1][2] Group 1 - The elderly customer faced difficulties due to his spouse's accident and the loss of a bank card, prompting immediate assistance from the bank staff [1] - The bank's staff took the initiative to visit the customer's home to facilitate the card replacement process, ensuring a smooth and efficient service [1] - The customer's gratitude and relief highlighted the positive impact of the bank's attentive service, reinforcing the importance of personalized customer care [1] Group 2 - The actions of the CCB Zibo Nanjing Road branch exemplify the bank's service philosophy of being "customer-centric," emphasizing the importance of understanding and responding to customer needs [2] - The bank aims to continue providing thoughtful and comprehensive services to alleviate customer concerns, demonstrating a commitment to maintaining high service standards [2]

Core Viewpoint - The article highlights the importance of customer service in traditional banking, showcasing a specific instance where a bank employee provided exceptional service to a customer handling small change, emphasizing the bank's commitment to customer needs despite the rise of digital payment methods [1] Group 1: Customer Service - A middle-aged customer hesitated to deposit a large amount of small change at a bank branch, reflecting concerns about inconveniencing the bank [1] - The bank's customer service manager proactively assisted the customer, demonstrating a commitment to service by taking 30 minutes to sort and count the cash accurately, totaling 8,586.5 yuan [1] - Other customers present praised the bank's attentive service, indicating a positive perception of the bank's approach to customer interactions [1] Group 2: Banking Industry Trends - The article notes a significant decrease in the volume of small change transactions due to the rise of mobile payments, yet the bank continues to prioritize all customer needs, regardless of transaction size [1] - The bank's approach exemplifies the "customer-centric" philosophy, which serves as a competitive advantage in the context of the financial industry's digital transformation [1] - The case serves as a benchmark for service standards within the banking industry, highlighting the value of human touch in customer service [1]

Core Viewpoint - The article highlights the importance of customer service in the banking sector, showcasing how Agricultural Bank of China (ABC) in Jinan effectively addressed a customer's urgent needs, demonstrating a commitment to customer-centric service [1][2]. Group 1: Customer Interaction - A senior customer, Mr. Zhang, expressed gratitude for the assistance received from the bank staff in resolving his concerns regarding the replacement of his social security card [1]. - The bank's lobby manager proactively identified potential issues related to the customer's benefits and provided timely support [1]. Group 2: Service Efficiency - The bank staff efficiently coordinated with local government departments to ensure the customer's concerns were addressed, demonstrating effective inter-departmental collaboration [2]. - The entire process of card replacement and information confirmation was handled swiftly, reflecting the bank's commitment to high-quality service [2]. Group 3: Customer Satisfaction - Mr. Zhang's positive feedback, noted in the bank's guestbook, underscores the impact of attentive service on customer satisfaction [1]. - The article emphasizes that the bank's approach not only facilitated a business transaction but also fostered a sense of trust and warmth in customer relations [2].

Core Viewpoint - The launch of Chery Commercial Vehicle's Zero Mi Light Truck Energy Version in Beijing marks a significant step in the company's commitment to customer-centric innovation and addresses key industry pain points related to electric vehicle performance and efficiency [1][20]. Group 1: Event Highlights - The launch event in Beijing featured over a hundred attendees, including industry leaders and media representatives, and resulted in 207 orders for the Zero Mi Light Truck Energy Version [3][4]. - The event emphasized the collaboration with Xiaomi's automotive factory, showcasing a commitment to integrating customer needs into product development [4][5]. Group 2: Product Features - The Zero Mi Light Truck Energy Version incorporates advanced "Energy Black Technology," which significantly extends battery life, reduces charging time, and ensures a longer driving range, addressing customer concerns about battery performance [8][15]. - The vehicle features a 140kWh battery that has passed the 2026 national standard tests, with innovations that enhance energy density and reduce charging losses [15]. Group 3: Customer-Centric Approach - Chery Commercial Vehicle's philosophy centers on the belief that "the customer's business is the life of Zero Mi," reflecting a strong commitment to understanding and meeting customer needs [7][20]. - The company has gained the trust of over 2,500 users, emphasizing the importance of delivering tangible value to customers [7]. Group 4: Industry Impact - The rise of new energy light trucks is seen as crucial for upgrading the industry chain and improving logistics efficiency, cost, and sustainability in China [14]. - The Zero Mi Light Truck Energy Version is positioned to influence the northern logistics market and contribute to the development of the new energy sector [14].

Core Viewpoint - The article discusses the transformation of the public fund industry in China, emphasizing a shift from a sales-driven model to a customer-centric approach, driven by regulatory guidance and investor demand. The recently released second-quarter fund reports serve as a critical window to observe this trend. Group 1: Fund Industry Overview - As of the end of Q2, the total management scale of 162 public fund institutions reached 34.05 trillion yuan, growing by 4.91% compared to the end of last year, indicating a slowdown in industry growth [2] - The top ten public fund institutions now account for 40.71% of the total management scale, reflecting an increase in concentration among leading firms [2] - In the first half of the year, 86 public fund institutions saw growth in management scale, with notable increases from firms like Huaxia Fund and E Fund, both exceeding 100 billion yuan in growth [2] Group 2: Profitability and Performance - The total profit of fund products in Q2 exceeded 380 billion yuan, marking a more than 50% increase from the previous quarter [4] - Huaxia Fund led the industry with a profit of 30.09 billion yuan in Q2, being the only institution to surpass 30 billion yuan [4] - For the first half of the year, E Fund, Huaxia Fund, and Fortune Fund topped the profitability rankings with profits of 58.44 billion yuan, 57.32 billion yuan, and 35.93 billion yuan, respectively [4] Group 3: Performance of Equity Funds - The performance of equity funds has improved significantly, with the median average return of equity fund products reaching 15.92% as of the end of Q2 [5] - Huaxia Fund's equity products achieved an average return of 17.12%, ranking first among large equity fund companies [5] - The Huaxia North Exchange Innovation Small and Medium Enterprises Selected Fund reported a three-year return rate of 175.64%, showcasing exceptional performance [11] Group 4: ETF Growth and Market Dynamics - The non-monetary management scale of fund companies continued to grow, with a quarterly increase of nearly 1.29 trillion yuan, surpassing 20 trillion yuan in total scale [6] - Huaxia Fund and E Fund were the only two institutions to see non-monetary scale growth exceeding 100 billion yuan in Q2 [6] - The total scale of non-monetary ETFs reached 4.15 trillion yuan, with only ten institutions managing over 100 billion yuan, capturing 80.05% of the market share [6] Group 5: Huaxia Fund's Strategic Positioning - Huaxia Fund has established a comprehensive ETF product matrix, with 110 non-monetary ETFs, including 12 with scales exceeding 10 billion yuan [9] - The company has transformed ETFs from mere trading instruments into service platforms, enhancing user experience and lowering investment barriers [9][10] - Huaxia Fund's marketing strategy focuses on practical effectiveness and deep connections with investors, moving away from superficial trends [10] Group 6: Research and Development Capabilities - Huaxia Fund has built a robust research and development team, emphasizing the importance of research in creating value [16] - The company has optimized its research system to enhance efficiency and effectiveness in investment analysis [16] - The shift in the public fund industry from a focus on scale to quality is exemplified by Huaxia Fund's performance and strategic approach [16]

Core Viewpoint - The article discusses the transformation of the public fund industry in China, emphasizing a shift from a sales-driven model to a client-centered approach, driven by regulatory guidance and investor demand [2][24]. Fund Industry Overview - As of the end of Q2, the total management scale of 162 public fund institutions reached 34.05 trillion yuan, growing by 4.91% year-on-year, which is a slowdown compared to the previous year's growth of 5.47% [3]. - The top ten public fund institutions now account for 40.71% of the total management scale, indicating a further concentration of market share among leading firms [3]. Profitability and Performance - The total profit of fund products in Q2 exceeded 380 billion yuan, with a quarter-on-quarter growth of over 50% [6]. - In the first half of the year, the top three profit-generating firms were E Fund, Huaxia Fund, and Fortune Fund, with profits of 584.44 billion yuan, 573.20 billion yuan, and 359.32 billion yuan, respectively [6]. Equity Fund Performance - The average median return of equity fund products reached 15.92% over the past year, with Huaxia Fund leading at 17.12% [7][14]. - Huaxia Fund's North Exchange Innovation Small and Medium Enterprises Selected Fund achieved a three-year return rate of 175.64%, ranking first in its category [15][16]. ETF Growth and Market Dynamics - The non-monetary management scale of fund companies grew by nearly 1.29 trillion yuan in Q2, surpassing 20 trillion yuan for the first time, driven primarily by the growth of ETFs [8]. - Huaxia Fund and E Fund were the only two institutions to see non-monetary scale growth exceeding 100 billion yuan in Q2, with increases of 120.68 billion yuan and 102.51 billion yuan, respectively [8]. Huaxia Fund's Strategic Positioning - Huaxia Fund has established a comprehensive ETF product matrix, with 110 non-monetary ETFs, including 12 with scales exceeding 10 billion yuan [12]. - The firm has transformed ETFs from mere trading instruments into service platforms, enhancing user experience and lowering investment barriers [12][13]. Research and Development Capabilities - Huaxia Fund emphasizes a strong research and development system, focusing on equity investment and building a diverse and experienced research team [22]. - The company has optimized its research system to improve efficiency and effectiveness, aligning with the industry's shift from scale competition to quality competition [23]. Conclusion - The practices of Huaxia Fund reflect the broader trend in the public fund industry towards prioritizing investor interests and creating long-term value, marking a significant transition from "large" to "strong" [24].

Group 1 - The core idea of the event is to enhance customer experience by integrating traditional culture with modern life through a hands-on exploration of herbal medicine and art [1][2][3] - The event featured over twenty types of natural herbs, with professional herbal artists explaining their characteristics and health benefits, making ancient knowledge accessible and engaging for customers [1][2] - Customers participated in creative activities using techniques like "herb collage," "plant dyeing," and "herb powder painting," allowing them to express their creativity while learning about the significance of traditional herbs [2] Group 2 - The company emphasizes a customer-centric approach, aiming to provide value-added services that resonate with clients' lives, particularly in health management and traditional culture [3] - Future initiatives will focus on deepening the integration of warm and meaningful services into customer experiences, ensuring that every interaction is memorable [3]

Group 1 - The company organized a health lecture and "Summer Cooling" activity for over 14,000 frontline workers in high-temperature positions, covering more than 3,000 kilometers across various cities in Gansu Province [1][3][6] - The health lectures included topics such as prevention of cardiovascular diseases, high-temperature work protection, and emergency rescue skills, effectively enhancing employees' awareness of their health and self-rescue capabilities [3][6] - The company provided detailed explanations of health insurance policies, claims processes, and introduced comprehensive insurance plans for employees' families, addressing economic pressures related to medical care [6] Group 2 - The initiative aimed to create a protective network that emphasizes safety and emergency preparedness among highway frontline workers and their families [6] - The company prepared cooling supplies such as beverages and tea to provide tangible relief to workers exposed to high temperatures, demonstrating care and support [6] - The company is committed to continuing its customer-centric service philosophy, innovating service models, and enhancing service quality to contribute to the well-being of the community [6]