"顺应国际财富管理市场发展趋势，以理财公司为代表的国内财富管理机构可从三个方面顺势而为，推 动行业高质量发展和转型。"在公司成立五周年之际，青银理财总裁杜杰接受中国证券报记者专访时表 示，一是从资产投资看，理财公司需从固收配置策略向多资产、多策略拓展；二是从资金特性看，需引 导理财资金从短期高波动特性转向长期耐心资本特性；三是从经营模式看，需要从以产品为中心向以客 户为中心转型。 杜杰表示，多资产多策略也需投研能力跟上。一是引智借力，基于公募基金、券商等机构在市场洞察、 策略研究方面的优势，公司积极与此类机构建立合作伙伴关系，以其产品为工具、以投研为基石，建立 稳定持续的信息共享协作机制，实现多资产配置和管控。二是育才增力，通过外部吸引人才和内部培养 人才相结合，建立完善的用人育人机制，从而实现资产的研、投、控一体化。 "资管行业只有培养专业化、高素养的人才队伍，同时建立系统化的管理机制，才能形成公司的差异化 竞争优势。"杜杰说。 引导理财资金成为耐心资本 为了促进投资者和理财行业良性互动、相互赋能、协同发展，让理财公司深入践行金融为民理念，还需 破解理财资金期限短的难题，推动理财资金更耐心、更加长期化。 向 ...

江南时报讯 一天上午，一位神色焦虑的中年客户匆匆走进南通海门三星支行的网点大厅。经大堂经理 耐心询问得知，其年逾八旬的父亲王老先生社保卡因长期未启用导致功能受限，养老金无法正常支取。 老人因病长期卧床，行动极为不便，本人亲自到网点办理业务已成难题，家属为此忧心忡忡，不知道这 笔钱该怎么取出来，这笔钱对他们此时十分重要。 看着困扰多日的问题在家中得到圆满解决，王老先生虽言语不多，仍努力抬手致谢，眼中满是感激。家 属更是连声道谢："没想到工商银行能这么快派人上门，解决了我们的大难题！你们的服务真是想到我 们心坎里去了！"质朴的话语传递出对银行暖心服务的最高认可。 此次上门服务是工商银行践行"以客户为中心"服务理念的生动缩影。该行始终将解决客户"急难愁盼"置 于首位，特别是针对老年、病患、残障等特殊群体，持续优化无障碍服务流程，将柜台延伸至社区、家 庭，让金融服务的温度切实抵达每一位需要关爱的客户身边。未来，该行将继续坚守服务初心，以更贴 心、更便捷、更有温度的服务举措，延伸金融触角，履行社会责任，做百姓身边最可信赖的暖心银行。 网点人员到达服务现场后，迅速有序地开始布置环境。小组成员轻言细语，配合家属小心调整室内 ...

网点当即向支行行长室汇报，行长室高度重视，组织专业条线牵头为客户处理解控难题。支行一把手在 得知客户困境后，立即行动，克服时差障碍，通过微信等渠道与客户保持密切沟通，详细了解情况、安 抚客户情绪。同时要求网点保证客户体验至上，务必在严守风险合规底线的同时，穷尽一切可能为客户 寻求解决方案，要深入研究业务流程，挖掘政策空间，并要求网点牵头，协调相关力量全力解决客户问 题。 江南时报讯 近日，面对一位身处加拿大、证件信息过期导致账户被管控且无法提供护照原件的重要客 户，工行南通崇川支行展现卓越的客户服务能力与高效的内部协作精神。 在南通崇川支行行长的高度重视和协调下，南通崇川支行营业室、南通分行运管部以及个金部紧密联 动，深入研究业务流程，突破常规限制，创新采用微信视频认证方式核实身份及意愿，并依据特定文件 简化办理手续，成功为该客户解除了账户管控，解决了其海外金融服务的燃眉之急，赢得客户高度赞 誉。此案例充分体现了我行"以客户为中心"的服务宗旨和灵活高效的问题解决能力。 南通崇川支行营业室的一位重要的海外客户长期旅居加拿大，近期其在我行留存的证件信息已过期，导 致名下账户被系统自动管控，无法正常使用。更棘手的是 ...

如果是第二种，那就没必要多谈了，比如许老板那样的地产商无论怎样都接受不了"以客户为中心、以奋斗者为本"这样的价值观。 而要是第一种，那还是认识的问题，就像我们在人际关系中对某个人有意见，后来了解了就晓得自己想错了，这个人并非是那样。 很多人觉得任正非很高深，是"道"和思想，一般人听不懂，这样想就错了。 有个老板就告诉我，"任正非很高深，我根本学不会"，他这种想法可以理解，我遇到过多次这样的情况。 主要是两方面的缘故，其一是有的老板觉得自己小公司，一辈子也做不出多大的企业，没必要学任正非，简单说就是距离太远了，感觉不实际；其二是并不 认同任正非的理念。 其实任正非所说都是基本的常识，我举两个例子。 1、市场经济就是货源、客户、交易，货物交付到客户的中间就是法律。 我们看这句话是不是大白话、大实话？不管你是做实物产品还是虚拟产品，你都必须有货源、产品，而这些又是为客户服务的，客户是你公司和生意存在的 唯一理由，没有客户就无所谓商业。 如果有所谓的管理专家不谈产品，脱离产品讲什么哲学和心法，那就等于害人，毕竟皮之不存毛将焉附？没有为客户服务的产品、技术，就没有形而上。 2、方向大致正确，组织充满活力。 无论大公司还 ...

Core Viewpoint - The article highlights the importance of customer relationship management (CRM) in the real estate industry, especially during the property delivery phase, emphasizing the need for high-quality service and after-sales support to enhance customer satisfaction [2][9]. Group 1: Customer Relationship Management - The role of customer relationship (CRM) personnel is crucial in real estate, as they directly interact with clients during the pre-sale and post-sale phases, particularly in the context of pre-sold properties [2][4]. - CRM departments are responsible for managing customer complaints, crisis handling, and risk management, which are essential during the property delivery process [5][9]. - Companies like Vanke have established dedicated CRM departments to enhance customer satisfaction and manage complaints effectively, indicating a trend towards prioritizing customer relations in the industry [8]. Group 2: Challenges and Industry Trends - The real estate market is shifting from an "incremental" to a "stock" phase, leading to increased awareness among homeowners regarding their rights and a rise in collective complaints, making property delivery a critical test for brand reputation [9]. - The industry faces challenges such as low delivery rates, quality issues, and frequent customer complaints, necessitating a focus on perfect delivery and comprehensive after-sales care to build a positive market reputation [9]. - The article suggests that as product homogeneity increases in the real estate sector, the ability to manage customer relationships effectively will be a key competitive advantage [9].

第十九届全国期货（期权）实盘交易大赛圆满收官。永安期货积极响应客户的参赛诉求，以专业服务陪 伴客户在实战中成长。 [以赛洞微 精准捕捉客户核心诉求] "实盘大赛不仅是客户展示交易能力的舞台，更是我们洞察客户需求的窗口。"永安期货机构管理总部负 责人表示。期货日报主办的实盘交易大赛，凭借高专业性与高参与度，已成为行业内的标杆赛事。永安 期货通过参与客户运营、赛事服务，洞察参赛客户诉求，进一步强化了参赛客户对公司专业能力的认 可。 [以赛提质 数智系统提升服务效率] 为切实提升参赛客户的报名效率，永安期货机构管理总部负责人介绍，本次大赛期间，公司使用了自主 研发的"及时雨"系统。该系统可直接导入参赛客户名单，并根据客户归属，自动将回访任务分配至对应 客户经理。同时，系统支持线上跟踪，从回访任务发起、进度推进到结果记录，均可在平台内实时查 看，实现了参赛客户回访工作的标准化与高效化。 三是行业将遵循《关于加强监管防范风险促进期货市场高质量发展的意见》向高质量发展迈进。随 着"反内卷"政策落地，行业低水平竞争乱象将得到有效遏制，期货公司的竞争逻辑将全面转向服务专业 性、风险管理能力与客户价值创造的比拼。 在此背景下， ...

Core Insights - The article emphasizes the importance of reverse positioning for businesses, particularly in B2B contexts, to understand how customers perceive them and their competitors, which is crucial for developing effective market strategies [1][2][12] - Reverse positioning involves analyzing customer perceptions and the roles assigned to suppliers, which can significantly influence purchasing decisions [2][4][5] Group 1: Understanding Reverse Positioning - Reverse positioning focuses on the effects of market segmentation, target market selection, and positioning on customer perceptions [2] - It requires companies to adopt a customer-centric approach, actively listen to customer feedback, and be open to understanding their views on suppliers [2][11] - The process helps businesses identify their competitive position and develop stronger differentiation strategies [1][2] Group 2: Supplier Roles and Customer Perception - Customers categorize suppliers into roles such as key technology providers, capacity providers, and relationship suppliers, which influences their purchasing strategies [4][5] - Understanding how customers assign roles to suppliers can reveal competitive dynamics and help businesses identify their key competitors [5][6] Group 3: Steps for Implementing Reverse Positioning - The first step is to create a matrix of supplier roles and levels to clarify the competitive landscape and the company's position relative to competitors [6][8] - The second step involves analyzing customer spending trends and predicting how purchasing strategies may evolve, which is essential for making informed forecasts [8][9] - The final step is to develop sales strategies based on the analysis, which may include deepening current roles, elevating supplier status, or transforming supplier roles to align with customer expectations [9][11] Group 4: Key Considerations for Successful Reverse Positioning - Companies should cultivate a learning mindset to gather necessary information from customers, as insights are often not readily provided [11] - Establishing an understanding-oriented culture is crucial, as reverse positioning is more about organizational mindset than just technology [11] - Integrating cross-departmental insights can help create a comprehensive view of customer perceptions, enhancing strategic decision-making [11][12]

Core Viewpoint - The article emphasizes the importance of humility and respect towards customers in business, highlighting that success should not lead to arrogance or a sense of superiority over clients [5][6][10]. Group 1: Customer-Centric Philosophy - Businesses must recognize that customers are the foundation of their existence, and treating them with respect is crucial for survival [5][10]. - The article critiques the self-centered mentality of some entrepreneurs and influencers who forget their roots and the importance of customer relationships once they achieve success [4][7][10]. - Companies like Huawei exemplify a strong customer-centric culture, which has contributed to their sustained success over the years [8][9][13]. Group 2: Consequences of Arrogance - Losing humility and respect for customers can lead to market punishment and business decline [6][11]. - The article reflects on the real estate industry, noting that many companies failed to respect customers during prosperous times, leading to their downfall when the market changed [7]. - The narrative illustrates that businesses should avoid becoming complacent and should continuously strive to meet customer needs [12]. Group 3: Business Principles - The fundamental principle of business is to create value for customers, and this should guide all actions and decisions [10][12]. - The article stresses that businesses should focus on discovering and fulfilling customer needs, which is the essence of all commercial activities [12]. - It warns against the pitfalls of opportunism and unethical practices that can arise from neglecting customer relationships [11].

Core Viewpoint - The article highlights a recent incident where Citic Bank's Changsha branch provided urgent financial assistance to a customer in need, demonstrating the bank's commitment to customer service and its "customer-centric" philosophy [1] Group 1: Customer Service Initiative - A customer contacted Citic Bank's Changsha branch for urgent financial assistance due to a family member's hospitalization and the need for medical payment [1] - The bank's staff quickly activated an emergency service mechanism and established a "green channel" to provide door-to-door service for the customer [1] - Bank employees verified the patient's condition and business details before promptly visiting the hospital with mobile devices to complete the necessary transactions [1] Group 2: Customer Experience - The customer expressed deep gratitude for the bank's timely assistance, emphasizing the importance of the service provided during a critical moment [1] - The incident reflects Citic Bank's dedication to its brand promise of "making wealth warm" and its ongoing efforts to deliver convenience and care to customers in need [1]

Core Points - A heartfelt story emerged from China Construction Bank's Changsha Huda branch, where staff assisted a nonagenarian living in Canada with the complex process of losing and replacing a social security card [1][2] - The bank's proactive approach included establishing a special coordination mechanism and maintaining communication with various parties involved, showcasing their commitment to customer service [1][2] Group 1 - The bank received a request from a customer whose elderly father in Canada lost his social security card and forgot the password, preventing him from accessing his pension [1] - The branch prioritized this case and initiated a specialized service process, demonstrating a customer-centric approach [2] - Staff utilized multiple communication methods, including face-to-face meetings, phone calls, and video conferencing, to guide the customer through the necessary steps [1] Group 2 - The bank's efforts resulted in the successful completion of the social security card loss report, account closure, new card application, and activation [1] - The experience provided practical insights for the bank in addressing the financial service needs arising from an aging population and increased mobility [2] - The elderly customer expressed gratitude through a video call, highlighting the warmth and support felt from their home country [1]