体检项目选择

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爱康体检报告纷争持续发酵,双方准备随时对簿公堂
3 6 Ke· 2025-08-01 01:18
Core Viewpoint - The recent controversy surrounding a private health examination institution highlights the importance of service quality in the health check industry, serving as a warning for the entire sector [1][15]. Group 1: Incident Overview - A dispute arose from a health report involving a patient, Ms. Zhang, who was diagnosed with kidney cancer after ten years of examinations at Aikang Group [1][2]. - Ms. Zhang claimed that Aikang failed to alert her about significant health risks, while Aikang asserted that their examinations were accurate and that they have initiated legal action against her for defamation [2][3]. Group 2: Examination Findings - The focus of the dispute includes the cancer embryonic antigen (CEA) test results, which remained normal throughout Ms. Zhang's examinations, despite her later cancer diagnosis [2][5]. - Aikang's last report indicated potential issues with her kidneys, suggesting regular follow-ups, but Ms. Zhang reported no follow-up communication from Aikang [2][14]. Group 3: Industry Context - The private health examination market has seen a significant shift, with private institutions capturing approximately 24% of the market share compared to 69% for public hospitals as of 2023 [15]. - The industry faces challenges related to customer service and follow-up care, with many institutions focusing more on sales than on providing comprehensive health management services [16][12]. Group 4: Examination Packages and Services - Aikang offers a variety of health examination packages, with prices ranging from 98 yuan to 23,968 yuan, including options for cancer screenings [7][10]. - Ms. Zhang's examination package was reportedly a basic one provided by her employer, which included 12 cancer screening tests, but she did not opt for any additional services [7][10]. Group 5: Recommendations and Follow-ups - The examination reports often include numerous recommendations for further specialist consultations, yet the follow-up communication from the institutions has been criticized as inadequate [12][13]. - Aikang's management emphasized the distinction between health examinations and clinical diagnoses, asserting that their role is to identify potential health issues rather than provide definitive medical assessments [13][14].