保险“低价游”乱象

Search documents
保险“回馈游”投诉调查:老人购物疑被坑,类似投诉不绝
Nan Fang Du Shi Bao· 2025-07-29 07:34
Core Viewpoint - The article highlights a consumer complaint regarding a deceptive travel scheme linked to an insurance company, where participants were misled into making high-priced purchases during a low-cost tour to Vietnam [2][10]. Group 1: Consumer Experience - A consumer named Mr. Huang reported that his parents participated in a low-cost tour organized under the guise of an insurance company event, which led them to spend over 9,000 yuan on a product worth only 200-300 yuan [3][5]. - The tour was marketed as an "800 yuan double flight" to Vietnam, with no prior indication of mandatory shopping or signed contracts [3][5]. - The payment for the high-priced item was made through a domestic individual business account, raising questions about the legitimacy of the transaction [5][6]. Group 2: Company Response - The insurance company, Fude Life Insurance Shanghai Branch, stated that the tour was not an official company event and is currently investigating the matter [6][9]. - The company acknowledged the situation but emphasized that it may have been organized by an individual agent rather than the company itself [6][10]. Group 3: Industry Issues - The article notes that low-cost tours with mandatory shopping have become a common issue in the insurance industry, often leading to consumer complaints [10][12]. - Reports indicate that similar deceptive practices have been observed in other low-cost travel packages, where consumers are pressured into making high-value purchases [12][14]. - The insurance industry is reportedly motivated to organize such tours to uncover potential customer needs and drive additional insurance sales, often benefiting from kickbacks from travel agencies [12][14]. Group 4: Regulatory Actions - Regulatory bodies are increasing scrutiny on the tourism market, particularly regarding forced shopping practices, with a special campaign launched during the peak travel season [13][14]. - The National Financial Regulatory Administration has issued warnings about fraudulent activities where travel agencies misuse insurance company names to lure consumers into low-cost tours with hidden costs [14][16].