Core Viewpoint - Yunnan Province is becoming a popular summer retreat due to its unique climate and cultural charm, with a focus on risk management and insurance services for the tourism industry [1][2]. Group 1: Insurance Products and Coverage - The company has provided comprehensive insurance coverage for 252 public buildings and businesses in Lijiang Ancient Town, including basic property insurance, comprehensive insurance, and all-risk insurance, addressing risks such as fire, explosion, and natural disasters [2]. - A new insurance product called "Lijiang Homestay Insurance" has been launched, combining property, accident, and liability coverage tailored to the characteristics of Lijiang's homestays [2]. - From March 2024 to March 2025, the company has underwritten 297 property insurance policies, providing risk coverage of nearly 1.8 billion yuan [2]. Group 2: Risk Management and Safety Services - The company has introduced group accident insurance and "Enterprise Welfare Insurance" products to protect tourists and workers from medical and disability expenses due to accidents [2]. - A customized "Comprehensive Insurance for Small and Micro Businesses" has been developed for over 130 merchants, offering risk coverage of 149 million yuan [2]. - The company has integrated various insurance products into the smart management system of Lijiang Ancient Town, enhancing risk monitoring and response mechanisms [3]. Group 3: Claims Processing and Efficiency - The company has established a claims center with dedicated claims personnel to ensure rapid claims processing and coordination for personal and property damage [3]. - In 2024, the company signed over 1,300 liability insurance policies for scenic spots, providing risk coverage exceeding 8 billion yuan [3]. - The insurance services team has become a visible presence in Lijiang Ancient Town, contributing to the efficient handling of claims and accident management [3].

Group 1 - The core theme of the customer festival organized by Sunshine Insurance's Shandong branch is "Walking into Heartfelt Sunshine, Feeling Love and Responsibility," featuring a series of innovative activities aimed at enhancing customer experience and engagement [1][12] - The "I Am a Claims Adjuster" immersive experience allows customer representatives to participate in the claims process, gaining insights into the professionalism and attention to detail involved in claims handling [3][12] - The "Little Experience Officer" event combines financial education with traditional cultural experiences for children, promoting financial safety awareness while celebrating cultural heritage [5][12] Group 2 - The "Embrace the Sunset Red" initiative encourages customers to express love and gratitude towards their families through storytelling and insurance policies, fostering emotional connections [8][12] - The "Partner Action" program extends risk reduction services, with the risk control team conducting safety inspections and providing personalized disaster prevention recommendations to insured enterprises [10][12] - Sunshine Insurance's Shandong branch emphasizes transparency, warmth, and customer-centric service, aiming to redefine insurance as a bridge of trust and care for clients and businesses [12]

Core Viewpoint - Shandong Guoshou demonstrates a commitment to innovation and consumer protection in the insurance industry, showcasing its efforts to enhance service quality and accessibility through technology and community engagement [1][2][3][9] Group 1: Consumer Protection and Service Innovation - In 2024, Shandong Guoshou achieved a level A in consumer protection regulatory evaluation, with complaint volumes significantly lower than industry averages [2] - The company has established a comprehensive consumer protection framework, integrating core service concepts into its high-quality development process [3] - Shandong Guoshou employs a multi-channel approach for consumer education and risk prevention, enhancing service quality and capability [3] Group 2: Technological Integration in Services - The company has developed 73 "Smart Experience Stores," offering various service areas to meet diverse customer needs, enhancing both technology and human touch in service delivery [4] - Shandong Guoshou's digital initiatives have served over 357,000 customers through online customer service, achieving a connection rate of 94.06% [4] - The introduction of self-service kiosks and a focus on elderly-friendly services reflect the company's commitment to accessibility and convenience [4][5] Group 3: Claims and Financial Support - In 2024, Shandong Guoshou processed claims for 234.8 million customers, with total payouts reaching 5.06 billion yuan [7] - The company has implemented a "one-day critical illness claim" service, providing timely financial support to 15,000 clients, totaling 560 million yuan in payouts [7] - Shandong Guoshou has actively engaged in reviving lapsed policies, benefiting 26,000 clients with interest-free reinstatement services, amounting to 783 million yuan [6][8] Group 4: Commitment to Social Responsibility - The company emphasizes its mission to serve national development and protect the well-being of the people, as illustrated by its outreach efforts in remote areas [1][9] - Shandong Guoshou's initiatives reflect a deep-rooted commitment to social responsibility, aiming to bridge service gaps and enhance community welfare [1][9]