Core Viewpoint - Ruizhong Insurance stands out in the competitive insurance market due to its strong brand reputation and service quality, driven by a commitment to consumer rights protection and innovative service delivery [1][3]. Group 1: Company Mission and Values - Ruizhong Insurance adheres to the mission of "serving the great needs of the country and safeguarding a better life," prioritizing customer needs, company interests, and employee happiness in its operational values [3]. - The company integrates consumer rights protection into its corporate culture, making it a key driver of its development [3]. Group 2: Claims Service Performance - In 2024, Ruizhong Insurance processed 422,000 claims with a total payout of 32.487 billion yuan, achieving a claim approval rate of 99.64% and an average small claim processing time of just 0.16 days [3][5]. - The company waived premiums amounting to 0.982 billion yuan in the same year, significantly exceeding industry averages in claims efficiency and approval rates [3]. Group 3: Consumer Rights Protection - Ruizhong Insurance ensures consumer rights protection throughout the sales process by fully disclosing product information, adhering to compliance during sales, and providing attentive follow-up services [5]. - The company operates under a unique service model of "one customer, one plan, one-stop service, lifelong protection," enhancing customer experience [5]. Group 4: Emergency Response and Technological Innovation - The company demonstrated strong emergency response capabilities during major incidents, such as the Henan Pingdingshan coal mine accident and the Sichuan mudslide, providing timely claims services to affected individuals [5]. - Ruizhong Insurance leverages technology to improve service efficiency, utilizing remote video services, electronic ticketing for rapid claims, and intelligent claim reporting systems [5]. Group 5: Enhanced Service Offerings - The company has introduced several customer-centric services, including one-day critical illness claims, green channel medical services, and direct compensation for specific high-cost medications [5]. - A dedicated claims hotline operates 24/7 to address customer inquiries promptly, reflecting the company's commitment to meeting diverse consumer needs [5]. Group 6: Competitive Advantage - Ruizhong Insurance's combination of steadfast mission adherence, robust claims service, emergency responsiveness, technological innovation, and thoughtful service offerings positions it favorably among numerous insurance brands [7].