全生命周期服务管理(TCO)
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新能源货车后市场:服务变革驱动产业向高端跃升
Zhong Guo Qi Che Bao Wang· 2025-07-28 08:12
Core Insights - The transition of new energy trucks from a "testing ground" to a "main battlefield" is driven by global low-carbon transformation and electrification of public transport, leading to a systematic reconstruction of the commercial vehicle aftermarket [1] - The aftermarket for new energy trucks is evolving to include not only basic services like maintenance and repairs but also new business models and technologies such as intelligence, electrification, and connectivity, resulting in a more diversified and specialized development landscape [1] New Service Standards and Business Models - The aftermarket for new energy trucks is experiencing a qualitative change from "incremental competition" to "deep cultivation of existing stock," with new service standards and business models emerging [2] - The "separation of vehicle and battery" model is reshaping vehicle usage logic, allowing consumers to purchase trucks without batteries and pay monthly rental fees, significantly reducing both purchase and operating costs [2] - For instance, adopting the vehicle-battery separation model can lower truck purchase costs by 35% and reduce total lifecycle costs by 22% [2] - The adoption of Total Cost of Ownership (TCO) management is shifting service value from traditional maintenance to operational aspects, with TCO-managed new energy trucks having lifecycle costs approximately 20% lower than fuel vehicles [2] Value Chain Reconstruction - The aftermarket for new energy trucks is transitioning from a binary value chain of "repair-parts" to a three-dimensional system of "three electric systems + data services + energy management" [3] - Vehicle manufacturers are enhancing control over the aftermarket through direct service models, while third-party service providers are exploring differentiated development spaces [3] - Technological innovations are driving a paradigm shift from traditional mechanical repair systems to intelligent operations based on the three electric systems, utilizing big data and AI for improved diagnostic accuracy and standardized repair processes [3] Multi-domain Collaborative Innovation - The development of the new energy truck aftermarket involves systemic changes across infrastructure construction, policy standard improvement, professional talent cultivation, and supply chain optimization [4] - The integration of charging and maintenance services is accelerating, with over 1,000 "solar-storage-charging-inspection" service stations established nationwide to alleviate charging difficulties [4] Standard System Coordination - The establishment of a coordinated technical standard system is crucial for the standardized development of the new energy truck aftermarket, enhancing safety and operational efficiency [5] - National standards for battery safety and interchangeability in battery swapping systems are being implemented to reduce operational costs and enhance market competitiveness [5] - A comprehensive regulatory framework for battery recycling is being developed to promote a standardized and scalable battery utilization ecosystem [5] Human Resource System - A tripartite cooperation model among government, enterprises, and educational institutions is emerging to cultivate professional talent for the new energy truck aftermarket [6] - Over 50 vocational colleges have introduced new energy truck maintenance programs, training more than 10,000 professionals annually to support industry development [6] Supply Chain Management - The transformation of the new energy truck aftermarket presents both challenges and opportunities in supply chain management, with companies establishing efficient spare parts distribution networks and circular economies for battery recycling [6] High-Quality Development Framework - To achieve high-quality development, the new energy truck aftermarket must focus on technological innovation, ecological collaboration, and policy support [7] - A dual-driven model of "core technology breakthroughs + intelligent service iterations" is recommended, alongside the integration of new information technologies [7] - The establishment of a supportive policy environment with standards, talent support, and financial incentives is essential for the sustainable growth of the aftermarket [8] - The transformation of the aftermarket is fundamentally a comprehensive reconstruction of technology, business, and ecology, leading to a new system characterized by "digital operations + green services + platform ecology" [8]