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11类高频户政业务全网通办!深圳福田首创“AI云户政”
Nan Fang Du Shi Bao· 2025-12-24 15:14
Core Viewpoint - The article highlights the rapid implementation of digital government services in Shenzhen, particularly in the area of household registration, showcasing the efficiency and convenience of the new "AI Cloud Household Registration" system that allows for online processing of high-frequency household registration services [1][2]. Group 1: Digital Government Services - Shenzhen's digital government initiative has transformed traditional household registration processes from offline to online, significantly improving service efficiency and user experience [1][2]. - The "AI Cloud Household Registration" system enables three categories of high-frequency household registration services to be processed online, achieving a service efficiency increase of over 200% [1][4]. Group 2: Service Efficiency and User Experience - The new system allows for a streamlined process where applicants can submit necessary documents online, receive notifications for required medical examinations, and have their results automatically uploaded, reducing the overall processing time to less than a week [2][3]. - The service has expanded its reach from local residents to cover all 7.4 million registered residents in Shenzhen, enhancing accessibility and convenience [4][6]. Group 3: Environmental and Operational Improvements - The implementation of a paperless system has led to a 92% reduction in manual review processes and a 96% decrease in physical document storage, aligning with environmental sustainability goals [5][6]. - The center has established a comprehensive mechanism for document review, printing, and delivery, ensuring a "zero-contact" delivery process for certificates [4][5]. Group 4: Enhanced User Services - A 24-hour self-service area has been introduced to accommodate various administrative needs, addressing the challenges faced by working individuals [6]. - The center offers additional services such as free photo, printing, and translation, along with a "green channel" for special circumstances, demonstrating a commitment to user-centric service [6].