Core Viewpoint - The article discusses the dissatisfaction of users, including a notable figure, with the actual internet speeds provided by telecom companies, particularly Shanghai Telecom's claimed "gigabit" broadband service, which often delivers significantly lower speeds than advertised [1][2][8]. Group 1: User Complaints - Users have reported that despite subscribing to "gigabit" broadband, their actual speeds are often below 100 Mbps, leading to frustration and calls for better service [1][2]. - A consumer expressed that many users feel similarly, indicating a widespread issue with the actual performance of high-speed broadband services [1]. - Complaints highlight that even with high-tier plans, users experience speeds that do not meet expectations, with some reporting speeds as low as 300 Mbps on a 2000 Mbps plan [1]. Group 2: Industry Insights - Experts note that the discrepancy between advertised and actual speeds is common, attributing it to the difference between theoretical maximum speeds and real-world performance [2][5]. - Factors affecting broadband speeds include network congestion, the quality of the user's equipment, and the routing of data through various networks, which can limit speed [5][6]. - The concept of "gigabit broadband" is seen as potentially misleading, as it may not clearly communicate the conditions under which such speeds can be achieved [8]. Group 3: Regulatory and Legal Considerations - Legal experts suggest that if telecom providers fail to deliver the promised speeds, they may be violating consumer protection laws and contractual obligations [8][9]. - The article mentions that if users consistently receive speeds significantly lower than what they paid for, it could be considered a breach of contract, allowing for potential claims for damages [8][9]. - There are concerns that if telecom companies intentionally limit speeds while advertising "gigabit" services, they may be engaging in misleading marketing practices [8][9].