Core Viewpoint - The company is leveraging auditing as a key strategy to enhance power supply service quality, transitioning from traditional financial oversight to multidimensional value creation [1][2] Group 1: Audit Strategy and Implementation - The company aims to strengthen risk prevention, enhance management, and meet public service needs through a comprehensive auditing approach [1] - A full-cycle auditing mechanism has been established for major livelihood projects, including power grid construction and old line renovations, focusing on pre-intervention, ongoing tracking, and post-evaluation [1] - The introduction of an "online + offline" auditing model, utilizing ERP systems and IoT platforms, has improved efficiency in procurement, inventory management, and delivery [1] Group 2: Service Improvement and Customer Satisfaction - The company conducts dual-dimensional audits on high-frequency customer interaction points, focusing on service process compliance and customer satisfaction [2] - A closed-loop mechanism has been established for addressing audit findings, ensuring accountability and effective resolution of issues [2] - Initiatives such as the "warm-hearted power supply service" audit have addressed community concerns, leading to the installation of 39 new charging points and resolving charging anxieties for over 1,000 residents [2] Group 3: Future Directions - The company plans to deepen the integration of auditing and service, focusing on enhancing grid safety, optimizing customer experience, and supporting economic development [2] - The optimization of the photovoltaic grid connection process has reduced processing time from 20 working days to 7, contributing to an annual increase of 120 million kilowatt-hours in power generation for the local renewable energy sector [2]