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国网运城供电分公司:首次实现中压发电车增容减负“零感知”消缺
8月7日至8日,国网运城供电分公司创新应用"联络转供复电,发电车增容减负"模式, 圆满完成了110千伏风陵渡变电站I段母线10千伏三刀闸设备线夹发热的消缺工作,保障了检 修期间区域内18111户居民和14户企业正常用电,真正实现了"检修零停电、客户零感知"。 针对变电站计划检修消缺或故障停运场景,运城公司转变以往发电车对停运线路孤岛发 电模式,以"联络转供复电,发电车增容减负"为核心,系统消除传统分段孤岛发电模式无法 精准匹配停运线路负荷,车辆局部出力不平衡、难以支撑重载线路和分布式光伏接入线路持 续供电的问题,构建更为高效、灵活、可靠的应急保障模式。 从黎明到深夜,经过10余个小时的奋战,这场"悄无声息"的供电保卫战最终在人们酣甜 的睡梦中落下了帷幕。 【责任编辑:刘澄谚 】 首先,将满足"N-1"的两条线路(即任何一条线路停电,另一条线路可正常接待两条线 路的全部负荷,且电压、频率均在合格范围内)进行"手拉手"联络互供,把受影响线路的整 线负荷无缝衔接至"配偶"线路上;其次,对于不满足"N-1"的联络线路,通过精确测算负荷 峰值与负荷缺口,调配中压发电车多点位接入增容,减少线路负荷压力。最后在检修工作结 ...
暴雨中撑起“光明伞”
Jing Ji Ri Bao· 2025-08-23 22:15
近日,从兰州市榆中县城沿着省道104线前往兴隆山,已经恢复通行的道路两旁,工作人员正在进行清 淤和河道疏浚。国网榆中县供电公司党支部书记任志强刚从山上下来,指挥施工人员加固一处供电设 施。 (文章来源:经济日报) 灾情就是命令,电力保供刻不容缓。国网甘肃省电力公司立即启动防汛抗洪三级应急响应机制,第一时 间集结11支抢险队伍共330人,调集包括73台抢修车、42台发电机、3辆发电车在内的大量装备,迅速开 展受损设备排查和线路抢修复电工作。 "受暴雨冲刷,山区道路泥泞不堪,抢修物资无法运达,给线路设备的修复带来极大困难。"任志强指着 手机里的视频给记者看,有些地方只能靠抢修队员肩抗、绳拉,平时1小时的工作量,在抢修时得花费 几倍的时间。 8月9日晚上9点,受灾区域全部恢复用电。但任志强和同事们丝毫不敢松懈,由于供电设施的特殊性, 在保障恢复供电的同时,还得确保安全用电。为此,供电公司党员服务队在马莲滩村、上庄村、高崖三 中等5处地点搭建"连心桥·光明驿站"便民服务点。 随着灾后重建的启动,电力设施也面临着大量重建任务,确保从临时安全用电向永久可靠供电转变。连 轴转的任志强干劲不减:"我们要在暴雨中为群众撑起一把 ...
国网邯郸市永年区供电公司:开展养殖户专项用电检查
"闫厂长,这台饲料粉碎机的电线有老化现象,得尽快更换,不然高温天气下再加上负荷一大就容易引 发用电事故。"8月11日,永年区供电公司正西供电所正在为正西乡福泰达养牛场提供上门供电服务。 当前,正值电网迎峰度夏关键时刻,永年公司组织多支服务队深入辖区各养牛专业户开展迎峰度夏专项 供电服务。工作人员对区域内养殖场进行走访,实地了解用电需求,排查安全隐患,助力养殖业稳定发 展。该公司工作人员重点检查了养殖场的配电箱,查看开关状态、电能表计量及线路连接情况,对饲料 机、粉碎机、排气扇等关键用电设备进行逐一检测。工作人员对存在老化、接头松动等隐患,现场协助 养殖户进行了更换和加固,及时排除了安全风险。同时,工作人员向各养殖户发放了安全用电宣传资 料,并详细讲解安全用电、节约用电及电力设施保护知识,提醒养殖户注意安全用电。 ????下一步,永年区供电公司将定期回访养殖户,及时帮助客户解决用电难题,并持续加强与养殖户的 沟通,征求意见建议,为地方养殖产业的发展提供坚实的供电保障。(王亚康 曹艳) ...
李雪婷:十一年坚守向光而行
Core Viewpoint - The article highlights the dedication and innovative approaches of Li Xueting, a deputy station manager at the State Grid Zibo Power Supply Company, in enhancing customer service and operational efficiency in power supply management [2][3][5]. Group 1: Customer Service Improvement - The Zibo Power Supply Company aims to enhance customer satisfaction by transforming service delivery from passive to proactive, focusing on efficient management and rapid response to customer needs [3][5]. - Li Xueting led a significant project during the 2022 Zibo North Square relocation, which involved 7,720 low-voltage households and 2,703 property-managed households, ensuring power supply continuity and effective communication with customers [3][5]. - The implementation of a collaborative government-enterprise office model allowed for streamlined processes, resulting in the successful completion of the relocation project within 53 days, achieving zero complaints and risks [5]. Group 2: Technological Integration - The introduction of the "Electricity Butler" service has expanded to over 11,000 government WeChat groups, covering 2.44 million customers, significantly enhancing service reach and efficiency [5]. - The development of the intelligent power service network has improved response rates to customer inquiries to 100%, with response times reduced to seconds, contributing to three years of zero complaints [5]. Group 3: Community Engagement and Volunteerism - Li Xueting has been actively involved in community service, particularly with the Zibo Special Education Center, providing support and companionship to children with disabilities [8][10]. - The company promotes a culture of volunteerism, with Li Xueting leading initiatives to train staff in sign language to better serve hearing-impaired customers [10]. - Recognition of Li Xueting's contributions includes awards such as the "Excellent Communist Party Member" and the "Youth May Fourth Medal," reflecting her commitment to community service and customer care [11].
国网庆阳供电公司:从“忧电”到“优电”的夏日蜕变
Core Viewpoint - The company is actively upgrading outdated electrical facilities in old residential communities to improve residents' quality of life and ensure safe electricity usage during the summer months [3][4]. Group 1: Project Implementation - The company has initiated a comprehensive inspection and upgrade of electrical systems in 11 old residential communities, covering 894 households and 112 businesses, identifying and rectifying 34 safety hazards [4]. - A specialized task force has been established to implement a tailored upgrade plan for each community, addressing issues such as aging wiring and improper equipment placement [3][4]. - The company employs a "one community, one ledger, one plan" approach to systematically document and address electrical hazards, ensuring precise mapping of electrical equipment [3]. Group 2: Community Engagement - During the upgrade process, the company has set up service stations in communities to provide residents with safety information and assistance with electricity-related inquiries [3]. - Residents have expressed satisfaction with the company's proactive service, highlighting the immediate response to their concerns [3]. Group 3: Future Plans - The company plans to accelerate the pace of upgrades to ensure more old communities can overcome electricity supply challenges, enhancing both the aesthetic and functional quality of living environments [5].
国网白银供电公司:供电服务再升级 客户体验更安心
Core Viewpoint - The State Grid Baiyin Power Supply Company has focused on enhancing its power supply service system, achieving a "zero complaint" status in the first half of the year through effective service management and problem-solving initiatives [1]. Group 1: Service Quality Improvement - The company has implemented a daily video connection for service work order processing, emphasizing problem-oriented approaches to strengthen service quality management [3]. - A collaborative mechanism has been established to address service issues, ensuring that every service request is handled properly and efficiently [3]. - The company aims for a service goal of "24-hour resolution" for work orders, significantly improving processing speed and quality [3]. Group 2: Localized Service Initiatives - The company has launched a "localized visit" initiative, with over 290 area managers engaging with 3,186 village community networks to enhance service delivery [5]. - This initiative has led to the optimization of electricity pricing strategies for 54 enterprises, resulting in approximately 9.6 million yuan in cost savings for customers [5]. - The company has conducted 62,800 customer visits, addressing over 2,300 various service requests [6]. Group 3: Customer Response and Support - The company has established a 24/7 service hotline, "1350," to address power supply inquiries and issues, ensuring prompt responses to customer needs [8]. - Since the hotline's launch, 273 service requests have been efficiently processed and resolved [8]. - The company has produced promotional videos to address common customer inquiries regarding electricity pricing, receiving positive feedback from clients [8].
国网金昌供电公司:烟火映星空 电护暖营地
"现在农家乐生意挺好,有你们主动上门服务,随时为我们排忧解难……"7月13日,甘 肃鑫泉大地生态农业科技有限公司的董事长孙天鹏对国家电网甘肃电力连心桥(镍都金雁) 共产党员服务队师维龙、朱光辉说道。 据悉,甘肃鑫泉大地生态农业科技有限公司旗下的悦野户外烧烤园位于甘肃省金昌市金 川区宁远镇西坡村养殖区,烧烤营地设有烧烤帐篷110余座,配备了儿童游乐园、休闲区、 停车场、卫生间、淋浴间等基础公共服务设施。运行后,预计每天客容量500余人次。 天气炎热,学生的暑假来临,游玩人数持续增加,共产党员服务队展开供电线路特巡及 客户大走访工作,及时走访辖区内用电客户,对商业用电客户普及常见的用电故障处理方法 以及电气设备使用注意事项,向老百姓宣传家里如何安全节能用电,同时加强对该区域内供 电线路、电力设备的巡视和消缺力度,全面提升供电可靠性。 "我们西坡村自从大力推广文化旅游及休闲娱乐项目后,为当地商户的经济发展提供了 有力的保障,围绕农文旅融合发展,开办了大型露营烧烤地8家。今年政府支持、供电助 力,相信我们会更上一层楼。"西坡村党总支书记王国军说。 近年来,国网金昌供电公司对村落供电线路进行升级改造,深入开展客户大走访 ...
优质服务“零投诉”背后的故事
Core Viewpoint - The company has achieved a "zero complaint" service record by enhancing customer satisfaction through efficient service delivery and proactive communication [1][8]. Group 1: Smart Service Implementation - The company has established a "customer demand full-process closed-loop management system" that generates a dedicated service file from the moment a customer submits an electricity application, improving service efficiency by over 60% [3][5]. - An intelligent voice calling system was launched to verify customer information, completing checks for 12,000 households within three days [3]. Group 2: Rapid Response Mechanism - The company has implemented a "rapid response mechanism" to address power outages, ensuring timely repairs, as demonstrated by a quick response to a restaurant's power failure during peak hours [4][5]. - A dedicated customer manager helped a large client save nearly 20,000 yuan per month by suggesting an adjustment in billing methods [5]. Group 3: Caring and Community Engagement - The company provides personalized services, such as checking electrical lines for elderly residents and assisting farmers with irrigation power solutions, fostering a sense of community [7]. - Community service teams have proactively replaced outdated wiring for disabled residents and offered home visits for those with mobility issues, enhancing the warmth of service [7]. Group 4: Future Commitment - The company aims to maintain its "zero complaint" status by continuously aligning its services with customer needs, ensuring that every unit of electricity delivered carries a sense of warmth [8].
国网甘肃电力:“村网共建”织密乡村供电网 护航乡村迎峰度夏
Core Viewpoint - The Gansu Electric Power Company is enhancing rural electricity services through the "Village Network Co-construction" model, ensuring reliable power supply and addressing local needs effectively [3][5]. Group 1: Service Innovations - The company has implemented a "zero-defect" standardization mechanism for electricity service points, integrating service networks into rural governance systems [3]. - A "grid + special patrol" model has been initiated to ensure comprehensive service delivery, combining efforts of grid staff and village leaders [3][4]. - The introduction of a one-stop service platform allows villagers to handle electricity-related tasks via the "Online State Grid" app, improving accessibility [3][5]. Group 2: Performance Metrics - This summer, the average fault repair time has decreased by 42% compared to the previous year, with 603 customer requests resolved within 24 hours [3]. - A total of 841 service requests have been processed at the "Village Network Co-construction" service points, leading to the elimination of over 90 equipment hazards [3][5]. Group 3: Community Engagement - Regular home visits by grid staff help gather electricity usage feedback, while special care services are provided for vulnerable groups in collaboration with local leaders [3][5]. - The establishment of 657 "Village Network Co-construction" service points aims to enhance community welfare and create a new model of electricity service in Gansu [5].
丰宁公司:“清风”入户 绿色希冀直击供电服务
Core Viewpoint - The company is receiving positive feedback from local communities regarding its electricity service, highlighting the dedication and responsiveness of its staff in addressing customer needs and concerns [1][2][3] Group 1: Customer Feedback - Villagers express satisfaction with the company's service, noting that the staff is attentive and efficient in providing electricity [1] - The village leaders commend the company's employees for their commitment, stating that they are always present during adverse weather conditions to ensure service continuity [2] Group 2: Service Improvement Initiatives - The company is actively engaging with local village committees to understand and address any service-related issues, including potential risks and areas for improvement [1] - Plans for electrical upgrades and maintenance are being discussed to support agricultural activities, ensuring that farmers have reliable access to electricity during critical growing periods [2] Group 3: Employee Dedication - Employees are recognized for their hard work and dedication, often working in challenging conditions to provide essential services to the community [2] - The company's commitment to high-quality service is reflected in the positive relationships built with local leaders and residents [3]