Core Viewpoint - The article highlights the rampant issues in the online home appliance repair market, including fraudulent practices and lack of regulatory oversight, which lead to consumer exploitation and financial loss [1][2]. Group 1: Issues in Home Appliance Repair Market - Various online home appliance repair platforms have emerged, but regulatory lag has resulted in rampant fraud, with consumers often unaware of their rights and the legitimacy of services [1]. - Common issues include unclear pricing, excessive charges, and lack of transparency, which create a "consumption trap" for consumers [1]. - The 2012 "Home Appliance Repair Service Management Measures" mandates that repair operators display their business licenses and pricing standards prominently, yet violations persist [1]. Group 2: Recommendations for Improvement - There is a need for enhanced regulatory oversight of online repair platforms to ensure they fulfill their management responsibilities and address issues like overcharging and counterfeit repairs [2]. - Home appliance manufacturers should improve after-sales service quality and monitor designated repair points to reduce the prevalence of "black repair" services [2]. - Consumers are encouraged to increase their awareness of rights and choose qualified repair services that provide clear pricing to protect themselves from exploitation [2].

Core Viewpoint - The article highlights the rampant issues in the online home appliance repair market, including fraudulent practices and lack of regulatory oversight, which lead to consumer exploitation and financial loss [1][2]. Group 1: Issues in Home Appliance Repair Market - Various online home appliance repair platforms have emerged, but regulatory lag has resulted in rampant fraud, with consumers often unaware of their rights and the legitimacy of services [1]. - Common issues include unclear pricing, excessive charges, and lack of transparency, which create a "consumption trap" for consumers [1]. - The 2012 "Home Appliance Repair Service Management Measures" mandates that repair operators display their business licenses and pricing standards prominently, yet violations persist [1]. Group 2: Recommendations for Improvement - There is a need for enhanced regulatory oversight of online repair platforms to ensure they fulfill their management responsibilities and address issues like overcharging and counterfeit repairs [2]. - Manufacturers should improve after-sales service quality and monitor designated repair points to reduce the prevalence of "black repair" services [2]. - Consumers are encouraged to increase their awareness of rights and choose qualified repair services that display clear pricing [2].