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焕新了家装|星艺装饰总裁孙师恒:坚持交付为王 聚焦客户“焕家”需求精准发力
Xin Hua Wang· 2025-08-12 06:05
Core Insights - The home decoration industry is experiencing a new wave of growth driven by the "Two New" policies, particularly the old-for-new consumption policy, which has significantly stimulated consumer activity [1] - The industry is facing challenges such as increasing market concentration and intensified cross-industry competition, leading to a focus on deep integration and innovative business models [2][4] Industry Trends - The home decoration market is seeing a shift towards head enterprises as market concentration increases, with companies like Beike and JD.com actively reshaping the market landscape [2] - There is a noticeable contraction in the incremental market, with a focus on sectors like existing housing renovation, partial decoration, and aging-friendly modifications becoming competitive focal points for decoration companies [2] Company Performance - Despite a generally "cold" market sentiment, Starry Decoration has maintained stable performance, with contract amounts, construction volume, and cash flow remaining consistent with previous years, and 20%-30% of units achieving growth against the trend [4] - Starry Decoration has a robust national presence with over 300 operating outlets across more than 20 provinces, emphasizing a strong internal management structure without franchisees [5] Corporate Values and Management - The company has undergone three key adjustments in its corporate values, focusing on employee welfare, entrepreneurial spirit, and sustainable management practices [5][6][8] - Starry Decoration's unique "Three Affinity Culture" is based on blood, kinship, and geographical ties, which fosters a strong self-regulatory network among its management [9] Operational Strategy - The company emphasizes brand management, talent cultivation, and strict financial oversight to ensure efficient operations across its numerous branches [11] - Starry Decoration is shifting its strategy from pursuing scale to enhancing internal capabilities, focusing on quality delivery as a core principle [12][14] Quality and Learning - The company prioritizes high-quality delivery through standardized management practices, rigorous inspections, and skill competitions to enhance craftsmanship [15] - Continuous learning is a core philosophy, with significant investments in training and development for employees to adapt to market changes [16][18] Competitive Positioning - Starry Decoration aims to maintain competitiveness by focusing on design innovation, digital transformation, supply chain integration, and ensuring high-quality delivery [19] - The company recognizes the importance of understanding customer needs, with a clear differentiation between improvement-oriented and essential customer segments [20][21] Customer-Centric Approach - The company is adapting to the trend of personalized and intelligent home decoration solutions, moving towards a more integrated supply chain approach to meet diverse customer demands [21] - Starry Decoration defines "good decoration" as the ability to deeply understand and address customer needs, ensuring comfort and satisfaction in their living spaces [23]