导游管理
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文旅部暗访揭示安全痛点 旅游高峰如何筑牢防线?
Yang Shi Xin Wen Ke Hu Duan· 2025-05-28 20:35
Core Viewpoint - The Ministry of Culture and Tourism has reported safety production hazards and market order issues found during inspections in eight provinces, highlighting the need for improved safety management and quality development in the tourism industry [1] Group 1: Identified Issues - The problems identified during inspections are concentrated in three categories: risks related to people, equipment risks, and management risks, with management issues being particularly prominent [2] - Specific examples include underage children participating in risky activities and inadequate safety measures, such as the absence of safety personnel to secure safety equipment [2] Group 2: Response to Inspection Findings - The current phase of mass tourism in China sees over 60 million daily travelers during holidays, increasing the probability of risks [3] - The demand for diverse and personalized travel experiences, including high-risk activities, presents new challenges for safety management [3] Group 3: Solutions for Safety Management - To address the lack of regular inspections for large amusement facilities, three approaches are suggested: 1. Government enforcement agencies must strengthen legal governance and ensure accountability for safety issues [5] 2. Companies need to maintain strict internal regulations and standards for safety and service, with proper documentation [5] 3. Tourists should enhance their self-awareness regarding safety risks, especially in undeveloped tourist areas [5] Group 4: Extreme Weather Preparedness - A four-step approach is recommended for dealing with extreme weather during travel: having a plan, conducting drills, making predictions, and timely decision-making [6][7] Group 5: Role of Tour Guides - Tour guides are essential in bridging the gap between tourists and attractions, providing cultural and historical knowledge that enriches the travel experience [9] - Maintaining professional ethics and accurate historical representation is crucial for preserving trust in the tourism industry [9] - Regular training and evaluation of tour guides, along with a feedback system from tourists, are necessary for quality assurance [10]