Core Points - The rise of disputes between consumers and businesses due to negative reviews has become increasingly common, with courts sometimes siding with consumers and other times holding consumers accountable for malicious reviews [1][2] - Online reviews have become an integral part of consumer behavior, influencing purchasing decisions and creating a dual benefit for consumers and businesses when positive reviews are received [1] - Businesses should view negative reviews as opportunities for improvement, recognizing that constructive feedback can lead to enhanced service and product quality [1] - Consumers must exercise their right to leave negative reviews responsibly, ensuring that their feedback is truthful and not exaggerated, to avoid crossing legal boundaries [1][2] Industry Recommendations - Regulatory bodies should promote legal awareness regarding consumer rights and defamation laws to guide consumers in exercising their review rights appropriately [2] - A balanced approach is necessary to protect consumers' rights to leave negative reviews while preventing malicious reviews, fostering a healthy interaction between consumers and businesses [2]