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群众意见“码上”提 解决问题万余件
Ren Min Ri Bao· 2025-05-14 22:21
Core Insights - The "Law Enforcement Evaluation" platform has received over 3.27 million public opinions, leading to the resolution of more than 12,000 issues, highlighting its role in improving traffic management in Hubei Province [1][2] Group 1: Platform Functionality - The "Law Enforcement Evaluation" system covers four evaluation modules: law enforcement, service, accident handling, and driving tests, allowing citizens to provide feedback via mobile scanning or the "Hubei Traffic Police" WeChat account [1] - The platform has been operational for two years and serves as a crucial tool for the Hubei traffic police to engage with the public and address real issues [1] Group 2: Impact of Public Feedback - A specific case in Jingmen City illustrates the platform's effectiveness, where a citizen's report on illegal fees led to a swift investigation and resolution within 12 hours, including the return of funds and penalties for the offending institution [1] - The platform has successfully processed over 10,000 negative evaluations through various corrective measures, enhancing public trust in the system [1] Group 3: Community Engagement - The platform has increased public participation in traffic management, with examples including the addition of a dedicated U-turn lane in Xiangyang based on citizen feedback, resulting in a 45% improvement in traffic efficiency [2] - The initiative has fostered a two-way interaction model, with a 93% acceptance rate for traffic violation reports across the province, demonstrating the effectiveness of community involvement in governance [2]